7701 Broadview Rd Reviews

Would never use this service again - to prey on customers and charge 550$ for 45 minutes of work for a 41 $ part - is criminal and this company should be ashamed of themselves

The Kenmore convection oven/microwave was NOT repaired. I was told that it not covered by the Sears protection plan even though it had been repaired before. Thanks for nothing!

Where do I start? I took off work for my 1st appt and they subsequently cancelled at the end of my window after getting repeated messages he was on the way. 2nd appt they assessed my problem and ordered parts. Another day I had to take off work. 3rd appt, another day I had to take off, started with technician calling and asking me if I had disconnected something or he can't repair my stove. I told him he never told me anything before and he insisted he did. He ended up coming over and he admitted he confused me with another customer. He repaired my stove but scratched up my floor with no apology. I suggest he use a tarp or something to protect the floor while repairing. He appeared to be having a bad day and it showed in how he talked to me. Repair was almost $550.00. I called to ask if they would compensate me for my floor and they offered some future discount on another repair. I would never use Sears again and suggest you don't as well.

On going problem with our refrigerator. Technical has been out three times and it is still not 100%. Try calling the technician but they don't return my call. I am not a Happy Camper. Still not fixed. Need a phone number to call.

1. I was not notified that I would be expecting 2 different service agents. I for washer ,dryer , range and another for refrigerator. Joseph was schedule to arrive 8 am to12 pm He arrived closer 4 o'clock. Only recieved call when he was on his way. Very pleasant did his job efficiently and apologized for him being late.

Service technician was rude from the time I open my door and he noticed I was a Black women. As I explained the issues I was having with the Electrolux dishwasher he pretended to not understand what I was showing him. Attempted to make false statements about the water temperature in the house was too hot, not aware I have a steam shower, so the water tank temperature is lower in addition to efficient. You could see he was not attempting to repair the issues, dispenser broken/warped not dispensing tablets, the plastics from the racks was deteriorating and in the spray arms, he stated only using Vinegar would remove the plastic ,if that was true, I advised him I had some we could use to make sure that would fix the issue, he declined, said it would over time. When I asked for a 2nd opinion he got upset and walked out

spent $900 to fix washer and dryer. waited a week+ for an appointment. then had to wait another week+ for new parts to be installed. after repairing both the washer and dryer, the washer could not be used within 2 days of repair, and the dryer still did not dry clothes. all bad parts on dryer were not identified when assessing issue. another repair appointment was needed to refix both washer and dryer that took another week+. additionally, the new rollers on washing machine now make a terrible noise that can be heard throughout the entire house when going through spin cycle. worst repair experience ever.

The repair man had NO idea of how to fix my washer door that would not shut correctly or explain why soap leaks out of the door onto my floor. He blamed the new rubber gasket for the door not closing correctly. He said just use hot water to make the gasket not leak! I’m furious he could have cared less about repairing my washer. He kept complaining that he had four more stops to go today. The repairman left without fixing the problem. My washer door is still not shutting correctly and soap keeps leaking out on the floor.