3301 Center Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Richard H
Timothy was an excellent technician. I wish we could have kept him for our LG fridge warranty work. Administration and customer service was frustrating. Not enough humans to staff the phone lines.
Michael Z
Wayne C
The repair man was very professional, courteous, knowledgeable and very organized.
Larry M
Frank was very prompt and informative, thank you.
Gail H
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Mark M
Quickly determined compressor has failed. Unfortunately, no replacement part was in stock so need to wait 2 weeks. When servicing oven tech pulled oven away from wall over thick plastic sheet to prevent scratching wood floor. Upon return for final repair, work was done in less time than expected. However, old unit/compressor was left behind for me to dispose of.
Customer service response - Thank you for your understanding and for highlighting our technician's careful approach to protecting your floor. We appreciate your patience while we await the replacement part.
Sears Home Services on October 29, 2024
KhánhVân T
Jeff T
Your technician was excellent. Prompt, courteous and thorough in all aspects. I can't say enough about him. However, whoever is shipping your parts needs improvement. Twice the wrong belt was shipped delaying my repair 2 weeks. Trying to speak with anybody in your Home Service Repair department is extremely difficult, and when you do get through, nothing changes.
Customer service response - Thank you for your feedback. We appreciate your kind words about our technician and apologize for the inconvenience caused by the shipping delays and difficulty reaching our Home Service Repair department. We will take your comments into consideration and work towards improvements in these areas.
Sears Home Services on January 25, 2024
Katie L
Tech was very nice and got the work done fast. But came way later than what we were originally told/expecting. It definitely was an inconvenience to us. And the price was ridiculously high if I’m being honest. Go somewhere else if you are able. We won’t use them again.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 25, 2024
Corinne V
Technician said he was unable to find the part and that I should try finding it. He then said he had other places to be and left.
Customer service response - We apologize for the trouble you've faced, Corinne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 05, 2025
