3301 Center Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
K J
Lowes uses the service of this company. A guy came out it took nine weeks to get them here. I have a faulty coil in my refrigerator. It has been four weeks… No word from Lowes or Sears. This is disgusting. I have lost an entire refrigerator full of food twice. That's a total of $700 which is nearly the cost of my refrigerator. I would never use this company again.
Customer service response - Thank you for your kind words about Tim's promptness, professionalism, and courtesy. We're glad he could quickly diagnose the issue with your refrigerator!
Sears Home Services on October 15, 2024
Julie R
We contacted Sears Appliance Repair because our dishwasher was leaking. The technician came and spent about an hour looking, listening, starting and stopping the dishwasher. The dishwasher did not leak for him so he left. Needless to say , it leaked the next time we ran it. I honestly believe he could not reproduce the leak because he kept interrupting the cycle. He told us that if it broke again within 30 days he would give us a 30% discount. This after paying $130 for nothing! We will not be using them again.
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 08, 2024
A W
I would give no stars if I could. Had an appt. today. Tech called and said he would be here between 1-5. No one ever showed, no one ever called with an update . I called Sears at 5:00 to see what was going on and was transferred and sat on hold for 45 min. I will take another day off work and find someone else.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 08, 2024