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7401 Market St Reviews
Read reviews from customers who used our services at 7401 Market St
Total reviews
121
Average Rating
4.5/5
My ice maker was old and leaking. The fridge is a Kenmore, called Sears as I have done in the past several times. Told the “AI” that I needed a new ice maker. Made the appointment and the tech came out. The first thing he did was look in my freezer compartment and told me I need new ice maker. I’ll have to order a new one. Why didn’t you bring one with you? Sears charged me $249.00 for the ice maker, the exact part was on Amazon for $80.00. The labor to install (less than 20 minutes) brought my bill to just over $500.00. Never again Sears!
Fred O,
Customer service response - We apologize for the trouble you've faced, Fred. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778027120942
Not happy at all. They were out to fix the problem. That night we dried clothes and it sounds like screws and a brick are in our dryer. And now it takes twice as long to dry. It was supposed to be a simple pulley and belt repair. Had to call and reschedule another ticket that is a week out AGAIN!!!!!
Travis Y,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775006573186
Never returned my call. It's al AI. No humans at all. My furnace wasn't heating up. Since it is a kenmore no other service can fix it due to their parts only at their whare house. Proprietary is what I was told. Wish I knew that when I bought it.
Mary G,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770250128713
Never got service. Canceled without my consent.
Elaine Z,
Customer service response - We apologize for the trouble you've faced, Elaine. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767588455730
Had someone named Dennis come out to fix our washer. The guy ordered a part and scheduled to come back a week later. The part arrived at our house the day before he was scheduled to come back, but for whatever reason the automated system rescheduled our appointment for a week later so already was upset about it being delayed another week. Decided to fix it myself only to decover he ordered the complete wrong part and didn't even fit. Found the part for 15 dollars on Amazon and fixed the damn thing myself. Can't call and talk to a person system is all automated. Would like my 126 dollars back they charged us for the wrong damn part!!! Reply: This number is still all automated, how do I talk to an actual person? Or where would I go in the automated system to return this part and get my money back for the part I don't need? Or do I just send it back?
Robert M,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753747733777
Terrible 1st pitcher IDK what that is but it wasn’t there before 2nd pitch panel on bottom not put back in 3rd. Dishes are just as dirty as before it was worked on
Sherry B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752456332498
Put a new computer in my washer . The new computer is not functioning all wash cycles. Not programed properly.
Bonnie S,
Customer service response - We apologize for the trouble you've faced, Bonnie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883847827
The technician did a fantastic job-it wasn’t his fault but we were without a washer for 2 Months while we waited on parts to be delivered. Difficult to talk to anyone and get appointments scheduled
William V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548607930
Sheila M,
Customer service response - Hi Sheila, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1714702788455
Lakeisha H,
Customer service response - Hi Lakeisha, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1711416580713
