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600 Lee Blvd Reviews
Read reviews from customers who used our services at 600 Lee Blvd
Total reviews
192
Average Rating
4.8/5
Obnoxious 9 hour window
Ryan...the tech was excellent, thorough and forthright... However...the 9nhour window was rude. I had to take a day off from work to have my appliance servixed.. I than called and also chatted with A rep and they were supposed to
Anthony P,
Yorktown Hts, NYGood Job
He called me around 11:30 and said he would be here in a half hour. He actually got here in less than a half hour, which was good. He replaced the fan in my fridge and everything went smoothly. Good job.
Robert B,
Briarcliff, NYWrong technician sent
Vincent tried to assist but he wasn't the right technician for the job. Sears assigned him instead of a GE technician.
RD,
Carmel, NYDishwasher Repair Fail
Darius tried but left before testing his own work thoroughly. As he was in his van
Timothy M,
Cortlandt Mnr, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754344307573
DISAPPOINTED!!!!
After dealing with Sears for many decades, I will not knowingly buy another product from Sears or any of their associates. I found Vincent to be very quiet and not letting us know what he was doing or when he was leaving. He had to work in a limited space (washer in den), but he left the floor a mess and did not remove the large boxes (4 lg and 1 ok size) the parts came in. Did not tell us he could or would not remove empty boxes. He just left after I gave him a tip. Very, very disappointed in the way this organization is working! HINT: IT'S NOT WORKING!!!!
Kenneth K,
Ossining, NYCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721252033923
That technician was not supposed to be allowed in my house
Imagine my surprise when I saw Jermaine listed as my technician when specifically on my account he is not to ever be assigned to my home but I got the call from Matt who is lovely by the way I at least felt comfortable that Jermaine would be in my home with someone else there otherwise if it was Jermaine by himself, I would not let him in as I was left feeling so uncomfortable. The last time he was in my home he was rude nasty, yelling at me did not want to work was leaving my refrigerator apart derogatory to woman and still upon seeing me again he never apologized, please note my file for Jermaine not to be allowed in my home. I do not feel safe.
Alicia Y,
Carmel, NYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728942056650
Mixed Review
Matt provided excellent service (5 stars) that finally resulted in a working refrigerator after five weeks of unnecessary back and forth. The overall experience was absolutely painful with no ability to get any answers from anyone at the 800 number. Too many mistakes made during the process. Will not use service again and would certainly not recommend to anyone.
VS,
Baldwin Place, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724799444664
Terrible
The technician did nothing! I asked him how did he actually diagnose the problem? His answer was I pressed a button! Our pause button on the washer did not pause the washer!Sears was told this over the phone.! The technician actually did nothing ! I asked how did he evacuate the problem? He again said I pressed the button!
Joan A,
Tomkins Cove, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697243307441
0 stars - Not happy - waste of time and money
0 Stars - Not happy at all with the service. Technician barely look under machine, determined the problem - suspension rod broken - looked up a part on his phone and told my wife that it was not possible to fix it because there were no parts for it. As soon as he left, my wife went online and bought the suspension rods - on the same site apparently. So thanks for wasting my time and money with this technician. NEVER AGAIN! Maybe I should get a job with you guys and pay me to drive around and take advantage of homeowners… just unbelievable.
Hudson,
Mahopac, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023112589
GE MonoGram Refrigerator
My refrigerator side was overcooling and everything inside was frozen below 0 deg F. So we called Sears. Technician made 4 trip with two weeks apart order and replace Temperature sensor and damper. Within couple of hours temperature on both sides reached above 70degF. Now my fridge is warmer then outside. We called Sears right away instead they reschedule for following week. Today the technician cancelled the appt without telling us why and pushed my appointment for 2 more weeks. I have no fridge to use. Shouldnt they fix it ASAP when the technician broke it. Now I cant use either side. I am living out of Icebox.
Manisha W,
Yorktown Hts, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860385831