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800 Central Park Ave Reviews
Read reviews from customers who used our services at 800 Central Park Ave
Total reviews
405
Average Rating
4.6/5
Washing Machine Cover Repair
Mr Omar was nice but he broke the cover of my washer cover. The cover of the washer was cracked, hence the need for his service, but I was able to use the washer now. When Mr Omar left, the washer cover could not close and was broken and tilted to the side. I send information about my washer before Mr Omar arrived and I was told they would check on the part before someone arrived. Mr Omar didn't do anything to help but caused me more problems. I want a refund.
Jacqueline M,
Mount Vernon, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863421310
Full refund demanded for diagnosis and "repair".
No services were provided. Appointments were rescheduled. The washer bearings needed to be replaced. After parts were received and the appointment for my washer repair came, Omar informed me that he couldn't perform the repair because I now needed an entirely new drum assembly and my washer was obsolete, so the part is no longer available. All of this should have been determined three weeks ago at the initial diagnostic visit. If you charge me for that visit, you have a lot of nerve. Omar was very professional and polite, but not completely knowledgeable regarding this appliance.
Stephen E,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693517992035
Not repaired
He came out, told me that I didn't know what I was talking about and that the washer was operating normally. The washer hasn't properly run yet. Have to call back and set up a repair again. Hopefully I don't have to sit all day waiting for a repair person.
Gonzalo C,
Bronx, NYCustomer service response - Hi Gonzalo,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692478417694
Only one day?
The new control board that Dexter installed worked for one day. Every thing got cold and the freezer froze a container of water. The next day the refrigerator stopped cooling and stayed that way. i am not too happy with this repair.
Ingvar K,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692049277251
No service was performed
Technician was not knowledgeable enough to diagnose what's causing leak in front of washing machine door. He actually told me the residual soap in the the machine was probably causing it!! Then when I didn't believe that nonsense, he said it was the machine rim and he actually tried to bend outward with a pillars. What a bad experience this was and a waste of time. I'm only giving 1 star so that I can submit the survey.
Yvonne S,
Yonkers, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444403151