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800 Central Park Ave Reviews
Read reviews from customers who used our services at 800 Central Park Ave
Total reviews
405
Average Rating
4.6/5
incompetent
He has been here about 4 times and has not been able to fix anything. He has replaced the electronic master board three times and claims that it needs to be replaced again. The Sears office in Illinois sent us four items that were supposed to be replaced. We have the order in writing but he refuses to even look at it. They were supposedly placed on his truck to bring with him but he can't find them and refuses to look for them or ask opr inquire about them. He wants to order another board for another week of delay. It has been four weeks since the refrigerator has worked and he just keeps coming back again and again and getting nothing done. He does not know what he is doing. And he is rude when we question him especially about the missing parts. He has convinced us by his actions to cancel our service warranty with Sears and just buy another refrigerator.
Martin C,
New Rochelle, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723844448114
Home owner
Your incompetent Technicians have ordered the wrong parts. After 2 prior visits and 2 prior reschedule visit without communicating with homeowners. The refrigerator is still not repaired. Technician Nazim was disrespectful from the moment he called my home.
Yvonne R,
Bronx, NYCustomer service response - Yvonne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029794964
usha
no repair done not working never worked yet
Usha M,
New Rochelle, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710191821405
Oven not heating
The repair person did not look for the problem but came with a part. I know if that part had not worked; he would had charge again. The price is too high to repair it's better to get a new stove. A very unsatisfied customer.
Mina E,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709071988922
Friendly but I didn't buy it
No comment, didn't help us at all. Waist of money
Nelson G,
Bronx, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707427834108
refrigerator freezer drawer repair
It took technitian several hours to fi simple problem that did not require any part.>Although the drawer was put back the refrigerator now has stopped working altogether.I need someone to reach out to me STAT
Raj A,
Yonkers, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703969658251
Unhelpful
Was told the off balance code was caused by my doing too small a load of wash. Always did the same size without trouble before this problem started. Paid for new part and still have the same issue. Very distressing and disappointing.
Barbara C,
Tuckahoe, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677883154
He's rude
He seems to be in a rush. Didn't finish the job. We are not happy
Milton C,
Bronx, NYCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695419147389
Did not resolve the problem
I spoke with the technician prior to his arrival at my house. Without even physically looking at my washing machine he told me there was very little he could do, and explained how expensive it would be to repair if repairs were needed. He even went as far as to suggest me cancelling him coming to service the machine to save me money. He came and visually inspected the machine and said I was loading the machine incorrectly. I explained to him that the machine had worked fine for nearly 2 years and all of a sudden I'm loading the machine wrong. I'll never utilize Sears home services and it's no wonder Sears is a dying company with employees like this.
Johnny M,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1694122293454
Unreliable and liar
Carlos was extremely unreliable and a liar. He stated that he came to the residence and no one was there. He never showed or called. He is no knowledgeable about his job and guesses at the diagnosis. Sears should reconsider the "technicians" they hire. Carlos is a HACK and should be fired.
Bibi S,
Larchmont, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693949448257