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800 Central Park Ave Reviews
Read reviews from customers who used our services at 800 Central Park Ave
Total reviews
403
Average Rating
4.6/5
Fix washing machine
I don't feel comfortable with the technician was in my house he needs make better job before doing recommendations Thank you.
Victor P,
Bronx, NY 10465Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1709420596983
Hinge on top right door NOT bottom freezer
He said the refrigerator could not be repaired and I would have to buy another one.
Curtis B,
Bronx, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245679328
Washer
Very bad impression and no idea what he's talking and very aggressive
Rosado K,
New Rochelle, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781642818656
Worst Service Ever!!!
This technician came to my home 3 times to fix the light in the freezer, after 5 attempts I now have NO lights on the freezer or refrigerator side. Mr. Dexter kept saying wait 48 hours and the light will be on, well it's been over a month since I initiated the service call and 5 attempts. No thank you, onward to a real professional!
Ian S,
Mount Vernon, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777423763022
Rude and disrespectful
He came to my house sat in the car. I have recording of the whole thing. He told me he was sending me the link.I asked him that I thought I paid.He said he's not going back and forth with me. I said I will make the payment. He said he gets paid to come here.So, it doesn't matter if he came in or not. He said he's gonna tell the company that I denied the service and got back in his car and pulled off. I can provide the footage if you needed
Sapphire B,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025238862
None
He didn't not do anything, he said Sears do not change bulbs for fridge anymore, and that was for the appointment so sad,
Corral S,
Mount Vernon, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766792874525
Scam, Taking Advantage of Consumers
My washer needed a new belt drive that only costs $9.66 on the GE website for original parts. The diagnostic assessment was to charge me $532.60 just to change a belt drive. DECLINED SEARS SERVICE ESTIMATE #12850296 9/24/25. The repairman was charging $58.23 for a belt drive that costs $9.66 BELT DRIVE WH01X2753 on the GE washer website. And the repairman said "I would change the clutch if I am changing the belt drive. Charging $71.00 for a clutch when a new clutch on the GE washer website is only $20.13 WASHING MACHINE CLUTCH WH05X24185 there was no evidence that I needed a new clutch. The belt drive I did see was broken. I am very disappointed and upset I ever considered using Sears Home Services. Now I just paid a diagnostic for $107.79 for nothing. It only takes a moment to replace a belt drive, $532.60 is just robbing consumers. I will file a complaint with a consumer protection agency. I will never buy anything Sears or use their Sears Home Services ever again.
Michael L,
Bronx, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758922719620
to have my refrigerator
This Tech NAZIM is very nasty, rude, and disrespectful. He does not know what he is doing, and he boasts that Sears has no more tech than he him . He told me one thing, and he sent a different diagnosis to the warrant company. He did not come to my house today for the appointment . My Rating for this Tech is 0000.
Pauline P,
Mount Vernon, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758318681560
Dissatisfied Service
We were charged almost $400 to have our washer fixed and the problem still exists. This is so unethical and wrong, no one to escalate to!
Beverly W,
New Rochelle, NYCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1758057625850
Poor service
This technician is very rude and unprofessional no communication with his customer. He called me to let me know that he is on his way to my house and then and the minute he got off the phone after confirming that he is on his way. I received a text message from Sears saying that my service appointment is canceled. I never received an update from the technician that if or why my service appointment was canceled.
Meena A,
Yonkers, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754613254712