349 Orchard Park Rd Reviews

I was satisfied with the service repair man. He worked long and hard to find the problem only to come up with the part is no longer made so it’s not repairable. I guess I’m in the market for a new refrigerator.

Tyler and Todd were amazing. Todd turned my opinion of this service from a bad experience to a good experience. The first tech Tyler was good and knew right away what was wrong and got the part ordered and the next appointment scheduled. Second tech , Jason was late, didn't introduce himself, was not real friendly. He installed the part and didn't put the dryer back together correctly. On top of other things, Jason told me the new noise was ok , just use it until you buy a new one, it's not worth fixing with that noise. Plus Jason thought he left his phone in the dryer when he put it back together and left tools on my floor when he left. Called CS and got a new tech to come out. Todd was on time, put shoe coverings on, introduced himself and was super nice. As soon as he heard the new noise, Todd knew what it was. It was fixed in 10 minutes. Would I use this service again, maybe and hope that the tech is either Tyler or Todd.

Quick service, one day wait 4 star. Technician knowledge on repair 5 star. Service repair price too high for less than an hour service defrosting Samsung refrigerator common frozen drain line 1 star

My husband had to help the repairman do his job cuz he wasn't strong enough to do it himself and he didn't have the right tools very disappointed

Pro- On time for appointment Con - Truly impressive the mark up. I wasn’t expecting it to be cheap but the estimate was significantly higher than I could have imagined. The tech even recommended it wasn’t worth it since the simple latch repair would cost equal/more than a new dishwasher. Parts were $120 for a $40 part off Amazon and the labor was over $350 for what the tech said would take 20 mins. Tech was here for 5 mins to take one picture of the model and serial # and type in all the exact info I had provided in the appointment confirmation prior (to make sure they had the part when they arrived/ which they didn’t). $140 for a 5 minute appointment is an impressive business model.

Never showed up, never called! Wrong address in the system and did not verify when placing the part. Been going through a nightmare trying to get the part delivered, now waiting to have a tech come and appointments continue to get canceled

First off I scheduled a repair for a certain time from of 8-12. Nobody showed up for the scheduled time. When I contacted them they said that he will be there at some point today. Terrible customer service as I had to have someone at my house during that time they missed out on work for 4 hours. Then 10 minutes later someone called and cancelled my repair saying the guy no longer worked there. So in matter of 10 minutes he is done all of a sudden doesn’t work for company any more. It gets worse, after this they can’t get me anyone for 6 days. 6 more days on top of 2 it took to get this appointment with no fridge. Then they want me to say that I am the one cancelling the appointment when it was them cancelling. Absolutely terrible customer service will never have them scheduled again. Be warned!

Lied on the repair cost. They said 119.00 for all. LIES. Try triple that. Train your reps better bc it's false info. We would have never made the appointment if we could have bought new vs repairing. He was great but the customer service agent.. needs to learn the job better. Total Scam

My retired father was treated so poorly by this program that at first I thought he was scammed. Not only was he charged $300 for a part he never received and found for $15, but Sears refuses to answer our request to cancel this service. I sent a message to the Facebook chat like the response said to and still no response from anyone at the company and my fathers charges are still not reversed.