349 Orchard Park Rd Reviews

Absolute scam. I NEVER leave bad reviews - but I want to warn people not to book a repair with this company. They took our money, NEVER showed up after THREE rescheduled appointments and caused us 3 weeks of missed work days, stress and having to pay for laundry services because they would confirm appointments and then not show up. We would reschedule…. And the entire process would repeat again. I called so many times trying to figure out why no one would show up to confirmed appointments - they never had an answer for me. Sometimes they said they “didn’t have a technician”, but if that was the case, the appointment never should have been confirmed. The worst part is that they gave us FOUR HOUR WINDOWS where the technician “could” show up. We missed work twice and I missed a family event to sit at home for four hours for technicians to never show. Now they’re saying they can’t confirm they will refund us the money we ALREADY PAID…. Even though they never fixed anything, we never received any new parts and no one ever showed up after the initial 10 minute appointment where the man ordered a part and told us he’d come back to put it in. I have to believe these other reviews are fake or paid for….. this is an absolute scam. Avoid at all costs. I cannot express enough how much we tried to have a simple repair completed and how many times I called customer service just for them to take our money and not show up.