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374 Windsor Highway Rte 32 Reviews
Read reviews from customers who used our services at 374 Windsor Highway Rte 32
Total reviews
192
Average Rating
4.5/5
Technician was fine, knowledgeable and explained everything clearly. Customer service experience was horrible, NO HUMAN INTERACTIONS - entire system is run by Ai. They had an appointment confirmed, then changed the appointment without explanation and when called the AI bot kept confirming the original appointment. Considering all the AI interface does to do anything with the appointment the diagnostic fee is outrageous. The repair cost was quoted at almost the same value as a brand new refrigerator! A new compressor is approximately $500... However the labor to replace is over $1,000. My opinion, spend your $$ with a local mom and pop shop where you know it's paying real people not an AI Bot service...
Sean L,
Customer service response - We apologize for the issues with the AI system and customer service, Sean. We're glad the technician was knowledgeable, and we appreciate your feedback to help us improve our service and pricing transparency.
Sears Home Services on 1752454849638
The technician didn't have the part needed in his truck during the diagnosis of my appliance. So i had to wait for my appliance to be fixed. I was told the part was lost the first week after the diagnostic visit. So I had to wait another week. Now after the work is finished my refrigerator is still not cooling. I'm now feeling like I've been hustled out of $340. As the photo shows my refrigerator is still reading 80 degrees.
Chance,
Customer service response - We apologize for the inconvenience and frustration you've experienced, Geoffrey. This is not the service we aim to provide. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566728254
service was delayed because a part still needed to come, all the parts were here a week after I ordered service and I had to wait a month for repair because of a part that I already had. when I tried to call to tell that i had the part I was unable to get someone to tell them. Every phone number I called I got the same recording that they are waiting for a part. couldn't tell them that I already had it. frustrating
Evelyn I,
Customer service response - We apologize for the inconvenience and frustration caused by our communication and service delays. Thank you for bringing this to our attention, and we'll work on improving our response time and customer service.
Sears Home Services on 1718967557392
Just came and left — told me Sears do not work on GE Monogram brand ! That’s it !
RAVI M,
Customer service response - I apologize for the inconvenience caused due to the misunderstanding regarding brand serviceability. We appreciate your feedback and will strive to make our service information clearer in the future.
Sears Home Services on 1716966679227
Gave them 3 stars because my husband actually had to diagnosed the problem. Nobody could figure it, out but once we did they fixed it appropriately.
Gina W,
Customer service response - We apologize for the initial difficulty but appreciate your husband's input and are glad we could ultimately resolve the issue. Thank you for your feedback.
Sears Home Services on 1711928348195
Technician was friendly. Would be nice to get an estimated time of arrival earlier in the day if they will be arriving close to the end of window. Technician left stating that dryer was working and getting hot. As soon as he left I put in a load of laundry and it made a loud sound and was not drying so I am sure technician left knowing the issue was not fixed and told me it was fixed.
BIANCA B,
Too many prompts. I wound up hanging up.
Samantha P,
The Sears technicians have all been stellar - including Michael. However, scheduling appointments has been a nightmare. And, there's no way to speak with a human at any point in the process. Very frustrating.
Eric B,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722488249900
The service guy was very nice and changed the parts but after 2 months of replacing parts my refrigerator still does not work.
Phil N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720497253683
Alex R,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1780879465357
