374 Windsor Highway Rte 32 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gina W
Gave them 3 stars because my husband actually had to diagnosed the problem. Nobody could figure it, out but once we did they fixed it appropriately.
Customer service response - We apologize for the initial difficulty but appreciate your husband's input and are glad we could ultimately resolve the issue. Thank you for your feedback.
Sears Home Services on March 31, 2024
BIANCA B
Technician was friendly. Would be nice to get an estimated time of arrival earlier in the day if they will be arriving close to the end of window. Technician left stating that dryer was working and getting hot. As soon as he left I put in a load of laundry and it made a loud sound and was not drying so I am sure technician left knowing the issue was not fixed and told me it was fixed.
Samantha P
Too many prompts. I wound up hanging up.
Eric B
The Sears technicians have all been stellar - including Michael. However, scheduling appointments has been a nightmare. And, there's no way to speak with a human at any point in the process. Very frustrating.
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 31, 2024
Phil N
The service guy was very nice and changed the parts but after 2 months of replacing parts my refrigerator still does not work.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 08, 2024
Jyothi R
Repair technician did not show up for scheduled appointments..
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 17, 2025
shirley A
TOTAL WASTE OF TIME & MONEY- NOT ABLE TO FIX- REPAIR MY FEEEZER- DID NOT HAVE THE PART- NOR COULD LOCATE IT! $162 PAID FOR NOTHING!!! I FEEL LIKE I GOT ROBBED IN MY OWN HOME! ****WOULD POST ZERO STARS IF I COULD***
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 25, 2025
Stephen G
horrible experience, nothing was done, and its all on video surveillance! The technician did nothing!!!!!!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 19, 2025
Gitty
Never showed up signed papers as if I refused service collected payment from comp and left
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 11, 2024
crystal M
My washer is worse now and making even more noise that now we can not used it !
Customer service response - We apologize for the trouble you've faced, crystal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 23, 2024