374 Windsor Highway Rte 32 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (140 reviews)

BIANCA B

November 10, 2023

Technician was friendly. Would be nice to get an estimated time of arrival earlier in the day if they will be arriving close to the end of window. Technician left stating that dryer was working and getting hot. As soon as he left I put in a load of laundry and it made a loud sound and was not drying so I am sure technician left knowing the issue was not fixed and told me it was fixed.

Source: Google

Samantha P

November 12, 2023

Too many prompts. I wound up hanging up.

Source: Google

Eric B

July 31, 2024

The Sears technicians have all been stellar - including Michael. However, scheduling appointments has been a nightmare. And, there's no way to speak with a human at any point in the process. Very frustrating.

Source: Google

Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 31, 2024

Phil N

July 08, 2024

The service guy was very nice and changed the parts but after 2 months of replacing parts my refrigerator still does not work.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 08, 2024

shirley A

June 25, 2025

TOTAL WASTE OF TIME & MONEY- NOT ABLE TO FIX- REPAIR MY FEEEZER- DID NOT HAVE THE PART- NOR COULD LOCATE IT! $162 PAID FOR NOTHING!!! I FEEL LIKE I GOT ROBBED IN MY OWN HOME! ****WOULD POST ZERO STARS IF I COULD***

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 25, 2025

Stephen G

June 19, 2025

horrible experience, nothing was done, and its all on video surveillance! The technician did nothing!!!!!!

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on June 19, 2025

Gitty

December 11, 2024

Never showed up signed papers as if I refused service collected payment from comp and left

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on December 11, 2024

crystal M

November 23, 2024

My washer is worse now and making even more noise that now we can not used it !

Source: Google

Customer service response - We apologize for the trouble you've faced, crystal. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 23, 2024

Paul A

October 06, 2024
Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on October 06, 2024

Sylwester S

September 30, 2024

Very unprofessional person, Would not recommend that company

Source: Google

Customer service response - We're really sorry to hear about your experience, Sylwester. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on September 30, 2024

Average Rating: 4.4/5 (140 reviews)
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