374 Windsor Highway Rte 32 Reviews

I would give 0 stars if I could. Our experience with Sears Appliance Repair has been nothing short of a disaster. On July 3, a technician came to repair our dryer and told us the belt needed to be replaced. We paid $375, the part was ordered, and we immediately received confirmation emails along with shipping updates, so everything seemed legitimate. On July 10, a different technician, Rob, arrived to install the belt. Instead of completing the repair, he informed us that the dryer also needed rollers and another part, costing an additional $150. Naturally, we asked why this wasn't identified during the first visit. Rob proceeded to tell us that the first technician had lied on his application, didn't know how to repair appliances, and had been fired, and that he now had to go around fixing all of that technician's mistakes. That is completely unprofessional information to share with customers and did nothing but destroy our confidence in Sears. We asked to speak with customer service or a supervisor. Rob told us that there is no one to speak to anymore, that everything is automated and run through AI, and that there are no live customer service agents. If that's true, it is one of the worst customer service models I've ever encountered. Despite our concerns, my husband told Rob to go ahead and order the additional parts. Later that day, we realized we had never received an order confirmation, unlike the first order. My husband called Rob, who told him not to worry and said that if the part didn't arrive by Wednesday, to give him a call. Wednesday came and went—no part. We called Rob and left multiple messages. Thursday, we called again and left more messages. No response. We have been completely ghosted. We then contacted Sears' automated system because, apparently, there is no way to speak with an actual person. We discovered that although we have a repair appointment scheduled for July 17, Sears has absolutely no record that the additional parts were ever ordered. So where does that leave us? We've spent hundreds of dollars, taken time off to be home for appointments, dealt with conflicting information from technicians, been told there is no customer service, been ignored by the technician, and our dryer is still not repaired. This has been one of the most frustrating and unprofessional service experiences we've ever had. Sears Appliance Repair has failed at every step—diagnosis, communication, follow-through, and customer service. Save yourself the headache and find a company that actually stands behind its work and values its customers.

Had a confirmed appointment. Received email for estimated arrival time. No tech arrived. Then received email with estimate of repairs to be completed which were allegedly declined and signed for. Signature was an”X”. Still no tech arrived to look at repair. Contacted Sears Appliance Repair and was given the run around. Told me the repair was never assigned to a tech. When I informed rep that repair was assigned to Christopher and that he sent me emails she mysteriously said oh yeah. You are scheduled for today between 8am to 5pm and I will receive text with updates. It’s now 9 pm and all I hear are the crickets.

Terrible service no one showed up when they were supposed to and yet they wrote in their notes they came to my house. No live person to speak to when you call. Overall terrible company and service provider lied about servicing my dishwasher

Repair technician did not show up for scheduled appointments..

TOTAL WASTE OF TIME & MONEY- NOT ABLE TO FIX- REPAIR MY FEEEZER- DID NOT HAVE THE PART- NOR COULD LOCATE IT! $162 PAID FOR NOTHING!!! I FEEL LIKE I GOT ROBBED IN MY OWN HOME! ****WOULD POST ZERO STARS IF I COULD***

horrible experience, nothing was done, and its all on video surveillance! The technician did nothing!!!!!!

Never showed up signed papers as if I refused service collected payment from comp and left

My washer is worse now and making even more noise that now we can not used it !