Sears LogoHeader Sears Logo

283 Platinum Ave Reviews

Read reviews from customers who used our services at 283 Platinum Ave

Total reviews

393

Average Rating

4.9/5

He is horrible, never bothered to show up for appts (4)
July 10, 2024
Overall rating

Horrible as well. Keep sending the same incompetent technician who never comes to appts. I miss work for his lack of knowledge to complete simple task of just a maintenance check. Lack of empathy for your customers. Given the run around, soo disappointed.

Lori W,

Linden, NJ

Customer service response - Dear Lori thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1720647297797

Nice guy but…..
September 29, 2023
Overall rating

The technician was a really nice guy but u fortunately he did not fix my problem even though he said he did

Gina M,

Staten Island, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696031970691

Refrigerator repair
September 29, 2023
Overall rating

Refrigerator is still not working correctly. The technician failed to shut off the icemaker button and it still isn't working because the icemaker button will not go off. Unit is silicone shot from previous repair. This is unacceptable on how your maintenance company came in and out it will not defrost the icemaker we just tried it. This is your job to fix this icemaker. For the record the filter is 2 months old

Anthony P,

Staten Island, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696023125423