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283 Platinum Ave Reviews
Read reviews from customers who used our services at 283 Platinum Ave
Total reviews
393
Average Rating
4.9/5
refrigerator
I have had a Sears Maintenance agreement for well over 25 years. My refrigerator could not be repaired so I am getting a replacement. However, Sears cannot find the shutoff valve for my water line to the refrigerator and therefore want me to get a private plumber to find it!!! I thought since I am getting a new refrigerator it should replace the one I have! I have a water filter in my current refrigerator and Sears has for over 25 years serviced it! Why would I, at age 83, have to hire a plumber for Sears to fulfill their obligation to replace my refrigerator???? Please respond as I have called seven times, to no avail. Thank you. Dorothy Rosenberg
Dorothy R,
Staten Island, NYNot quite right …
Parts were all delivered. Before tech left we noticed there was a big part still In the box that he forgot. He had to uninstall the ice maker then replace the part. All garbage parts were left behind for us to deal with. We now noticed the ice is still not coming out of the door !! He will have to come back!!
Vickie R,
Elizabeth, NJHome owner
My washer is still leaking , can they come and fix it please
Nieves Z,
Staten Island, NYExtended Contracts
Repair was fine but your changed policy's on renewing my contracts is not favorable for customers. Your new contracts are way too expensive! It is bad enough you don't always get a Sears repairman!
Mark D,
Staten Island, NYWayne was good
I would rate it 5 stars but I've never had such a terrible experience then the one I've had with sears. I have American home shield they dispatched sears, the service window was 8am to 5pm I lost three days of work waiting for them to show up. First they were coming on June 13, they waited until 5:01 pm to cancel via text. Rescheduled for June 16, and guess what happened they rescheduled again for June 17. Wayne finally made it to my house was very professional and knew his job. He told my wife they wouldn't be able to get parts and that our refrigerator was not repairable. He took pictures of the refrigerator and said he was submitting his report to sears and American home shield should reach out with next steps. I've called yesterday and again today. Both times I was told they wanted to dispatch sears again because sears has no record of Wayne saying what he told us. Instead they claim he said we no longer needed service. AHS keeps calling sears to get updates on my service and they can't get a hold of anyone. That's incredible you pay for a service and you have no way to contact sears management directly. This has been the worst customer service I've ever experienced.
Antonio M,
Elizabeth, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750455252546
Great Service
Kyron was knowledgeable and professional. I thank him and Sears for always providing great service.
Desiree O,
Staten Island, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1730760239080
Rude however was able to complete the task
It is quite unfortunate he was rude which is unprofessional on all parts since he seems like a good technician and fixed the oven such a shame please see documented comments with the repair service rep. Note it's been two weeks and I m still waiting for compensation for the inconvenience. Not good business practices.
Michele K,
Staten Island, NYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730323567607
service
Our serviceman Edward was very nice, and he knew what he was doing. Great job
Anthony M,
Staten Island, NYCustomer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722547928834
ice makernot working
technician arrives... put "gas" in freeze system and left. ice make still NOT working. Had to call for another service appointment
Janet R,
Staten Island, NYCustomer service response - Dear Janet thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541493650
Still broke
The refrigerator is still broke and I lost everything in the refrigerator
Joe R,
Staten Island, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1776893368366