171 Delaware Avenue Reviews

Dish washer from Lowes under service warranty. They have had 3+ chances to fix it and nothing has been resolved. Send unqualified people. Lie about future appointments. Refuse to answer phone. Am now heading to file charges for violating the contract and use of unqualified service techs. DO NOT buy the Lowes warranty. Lowes does not stand behind the warranty and the service company is less than reputable. The warranty company is Assurant which is now part of this intentional scam. Go someplace else.

Worst two people here. The one didn’t even know what a plug to the washing machine was. I was suppose to be paying for tech. And had a trainee who didn’t know nothing the tech had to look everything up on the phone . Not very professional. Would not recommend this company. Said there was no number to talk to a supervisor.

there was never a chance of him fixing my fridge. had a rental car with no parts in it, looked for the easy stuff and after that was done. any major issue would never have been fixed that day. He was here at 1pm and had 5 more stops that day, not his fault but looked over our fridge so quick that I felt like he was not really giving it his full attention. they also said it was a $139 service charge and then the bill was for $150, because they didn't tell you about tax. so don't be surprised when they show up, look at your issue for a few minutes and then tells you he can't fix it and drops a $150 bill and then leaves you to find another solution.

Sears is another company being ruined by AI! I could NOT get through to a human Rep when it was necessary, and the system INSISTS you go to the website, but the chat bot NEVER FUNCTIONS properly. Couldn't recognize my phone number, though it's CLEARLY in my records. I needed to ask questions about my policy and the THIRD service call for the same appliance. The Repairman gets 5 stars, but Sears gets ZERO STARS. COMPLETE FAIL. I AM NOT HAPPY.

Horrible customer service. Right from the beginning. I took a picture of the model number like I was asked. Just to be told the repair man needed to come out first. And then order the part. Then have the part backordered for 3 weeks. When I found it online at 2 different stores. The only good thing I can say is Tadd was excellent. Communicated with me promptly. During both service calls.

Don't use this place. We paid for a repair in July 2024 in which we had to buy a replacement part ($884.17) for our GE range. It went bad in December. The part is warranted by GE. Sears ordered a part to come to them. Since then, they have scheduled many appointments (at least four) that they have cancelled often on the same day as the scheduled appointment. They showed up only once but without the part. We have made many phonecalls to get the part and have been unable to get the part or a serious commitment to showing up. I am taking them to Small Claims Court. If you use them, make sure to get their address in case you have to sue them

1st time: showed up without working tool to check freezer temp. He called a colleague to ask for guidance and he told him to use the thermometer tool and he admitted his has been broken for a few weeks. Told me to buy a thermometer to check freezer temps myself and call them. He didn’t adjust or fix anything. 2nd time: asked me if the fridge/freezer was working better since his last visit? I said why would it be working better since you didn’t fix anything and told me to buy a thermometer to place in the freezer to monitor the temps? Clearly he forgot about that. Gave me 3 different reasons for the fridge issue then said one of them definitely is not the issue in the next breath. He called a colleague again who didn’t answer. He ran down the possible causes again, giving the same initial 3 causes (after retracting one moments before). He said he would order parts. He only listed one part (the freezer door) but didn’t mention the thermostat which is what he kept thinking was the #1 cause of the issue. I had to remind him to order it, which he did on the iPad he brought with him. He specifically said he would have the parts delivered to him so he would be able to make sure all parts were there before he came out. Set up the next available appointment with him for the day before Thanksgiving. 3rd time: the day before Thanksgiving I get a call from a different tech saying he is on the way to my home but asks “you have the parts, right?” I tell him no, the original tech specifically had them delivered to him (I would assume it meant the home base for the company). The tech on the phone say ”oh, well he has the parts then so I can’t fix it today.” WHAT?! Why is it a different tech and not Amal who has been the original tech who this appointment was scheduled with? Why didn’t Amal give the other tech the parts then? So rescheduled again! 4th time: Amal shows up with a dent in the freezer door! He replaces the thermostat and my boyfriend says no to putting on a dented freezer door. I’m so over this poor communication, poor service and terrible technician!

They were a NO SHOW-NO CALL 9/18/2024.

Called made an appointment for today the 11th between 8am and 5 pm. No show no call. Tried to call back just get that stupid animated machine and never can talk to a human.