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93 W Campbell Rd Reviews
Read reviews from customers who used our services at 93 W Campbell Rd
Total reviews
112
Average Rating
4.5/5
John R,
Technician was polite and comp;leted repairs expedit
LEON T,
Excellent Service and Excellent Technician Frank!
Christine A,
Ron is Very professional and knowledgeable!
Tracy L,
Excellent technician who provided superb level of service very quickly.
Artur G,
Repair completed.. technician respectful and explained repair
Arlene L,
Customer service response - Thank you for your feedback, Arlene. We're glad to hear the technician was respectful and explained the repair process.
Sears Home Services on 1781040409532
Technician was Great! Stars 1 & 2. Appliance got repaired within minutes! Stars 3 & 4. But Sears was misleading by suggesting their estimate and assessment fees would be waived if I decided to have them move forward with the repair. It took 12 minutes for the technician to make his way to his truck, get the part, and fix my oven. The $300 Labor Fee was tough to swallow though. Advocating for Sears, it's not just 12 minutes of one guy's time. It's the initial conversation with the appointment-setting representative; it's the follow-up communications, both automated and from the technician; it's the vehicle he drove, and the drive-time, and fuel; it adds up! I reluctantly understand how $300 is the bottom labor line, but it's just a bit hard to take at first.... Anyway, the days of the $100 service call are long gone, so consider buying a new appliance if yours breaks because you'll break even in the end!
LarryLee F,
Customer service response - Thank you for acknowledging the efficiency and skill of our technician and for providing a balanced view on the labor fees. We'll strive to make our fee structure clearer in the future.
Sears Home Services on 1718264331055
The technician was great. There was however a long delay (1 month) and a few appointment reschedules due to low staffing. Obviously not his fault. The warranty part was shipped directly to my house within a few days after the tech's initial visit. Thankfully I was able to install the new part myself, so the long delay was fairly inconsequential to me.
Tom A,
Customer service response - We apologize for the delay and rescheduling issues, Tom. We're glad the technician was great and appreciate your understanding and feedback.
Sears Home Services on 1750208307938
Dylan was very sweet but seemed unfamiliar with the appliance he was here to repair. He was not sure how to remove the control panel and once he got it off he was not sure how to replace the circuit board. Finally appears to have everything working appropriately.
Barbara M,
A better time frame needs to be implemented a time from 8 -5 pm is ridiculous, I have gotten a email saying the technician would be here @ 7:53 am - 8:50 am. It was 1145 am when he showed this is unacceptable
Carol M,
Customer service response - We apologize for the trouble you've faced, Carol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751331917523
