605 Old Country Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Christine F
Customer service response - A big thank you, Christine, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Curtis W
Brain was very nice and knowledgeable
Customer service response - We're delighted to hear that our technician, Brain, provided excellent service and knowledge. Thanks for your kind review!
Sears Home Services on March 13, 2024
Alice W
Fantastic!!!!!
Customer service response - Thank you for your fantastic feedback! We appreciate your positive review.
Sears Home Services on February 15, 2024
Mary M
Brian is great but Sears Appliance Repair knew he wad put sick for ten days and never sent another repair person. Therefore, they canceled 1/3/24 and moved to 1/12/24. Then they moved out to 1/27/24. Thos refrigerator repair started 12/8/23. We had to go without refrigerator through Christmas and New year's eve. My husband I a diabetic and has to refrigerate his meds. This was an emergency situation and you CANNOT SPEAK to local dispatcher. You are connected with a answering service in another country. I was without refrigeration from 12/8/2023 to 1/17/2024. 37 days without refrigerator. ars
Customer service response - Thank you for sharing your experience with Sears Appliance Repair. We apologize for any inconvenience caused by the delay in sending another repair person during Brian's absence, and we understand the urgency of your situation. We appreciate your feedback and will use it to improve our service in the future.
Sears Home Services on January 18, 2024
Dorothea J
Customer service response - A big thank you, Dorothea, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 16, 2024
Wendy N
William R
Technician, Bob, is awesome and really knows his stuff. My issue is with the parts warehouse. We have an all black microwave and even though Bob ordered the correct part number, they incorrectly shipped a black and stainless steel keypad.
fran G
Time will tell whether or not he solved the problem with my monogram icemaker.
mark G
Brian was excellent! Couldn't ask for a better tech for my refrigerator repair. Clean, neat and efficient!!
Anna M
Brian was very professional, diagnosed the problem immediately and took care of it. Excellent
