605 Old Country Rd Reviews

We gave this 3 stars because of Sears, not the technician. We had no problem with the technician, Brian. He was professional, efficient and fixed part of the issues with our freezer. However, the scheduling and communication from Sears is dreadful. The phone listed for followup is disconnected, and when we got a call, it was immediately disconnected. When we called the number back, we get routed to a promo about winning a contest. When Brian came back to fix the other issue with our freezer, Sears claimed it was not from wear and tear, but from someone breaking the attachment. It is currently being appealed. Technician good, Sear service terrible.

Over two months waiting for parts. And when they finally arrived the color was wrong. Have a white freezer and they delivered a silver door. It's kept in the garage so I'm not to worried about that.. Now the service technician was A number 1 would recommend him to do all the work on my appliances.

The service center is terrible. Unable to speak to a live person ever is extremely frustrating. This may pusuade me to never use sears service again. The 8-5 window is beyond understanding. The night before, techs must know where they start their day...really?? Totally unreasonable and uncomprehendible in this day and age!! No updates provided ALL DAY! The worst service center ever! You're obviously busy. Hire people who can help the person at home waiting ALL DAY for the service to be performed. Tech was friendly and polite.

This repair day went from a 8-10 am window to the repairman arriving after 1:45 pm! The arrival time just kept getting longer throughout the day with no call. Needless to say this ruined my day and I wound up losing money from not working on time. Horrible customer service with no way to talk to a real person. I’ve never in my life experienced a more aggravating appliance repair. Thank God it was under an extended warranty.?

it was an absolute nightmare dealing with Sears Home Services. They make appts for you and you wait all day and then they cancel. They did this 3 times to me. Brian the service man is not the issue. He was good and knowlegable. You cant call and speak to anyone- it is all AL driven. Thankfully my warranty company was able to get me another provider. I have been without a fridge since the begining of May. Sears is horrible!!!!!

I would give no stars! They were supposed to be here in 11/18/25. Technician called and said he couldn’t service my dryer since his work order said washer. I was rescheduled to 11/19/25. No technician called to cancel or came to my home to do repair. I was rescheduled to 11/25/25. Again no one called or came to my home for repair. I am done with GE, assurant and sears! You cannot get a person. If you do they are not from this USA and you cannot understand them. They refuse to give you to a supervisor to assist in the problem and just keep switching you around. I will definitely be reporting this to the better business bureau and consumer affairs! I paid a lot of money for a 5 year warranty and got nothing for it. I will also be cancelling it and want a full refund.

Never got anything fixed after 3 trys

The Sears serviceman, Brian, installed the parts but the refrigerator wasn’t cooling and hours later he was called and said he would come the following day to check on it, but didn’t. The refrigerator is still warm. I have called him numerous times and sent texts but Verizon states the phone is now unavailable. The first time I called without an answer I received a text, “send a text”. I have since sent 3 texts without any answers. This is a warranty issue. What will Sears do now? Fred Conroy

Waste of my time and forged signature on the invoice. The bake feature is not cooking through ie: cake is not baking at appropriate temperature and is undercooked, foods not heating through all the way ….the electric element is not working properly

Non-existent!