605 Old Country Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bernice C
We gave this 3 stars because of Sears, not the technician. We had no problem with the technician, Brian. He was professional, efficient and fixed part of the issues with our freezer. However, the scheduling and communication from Sears is dreadful. The phone listed for followup is disconnected, and when we got a call, it was immediately disconnected. When we called the number back, we get routed to a promo about winning a contest. When Brian came back to fix the other issue with our freezer, Sears claimed it was not from wear and tear, but from someone breaking the attachment. It is currently being appealed. Technician good, Sear service terrible.
Customer service response - We sincerely apologize for the frustrating experience with Sears and appreciate the kind words about Brian's professionalism and efficiency. Thank you for taking the time to share your feedback.
Sears Home Services on May 28, 2024
Santiago P
Never got anything fixed after 3 trys
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 25, 2025
Fred` C
The Sears serviceman, Brian, installed the parts but the refrigerator wasn’t cooling and hours later he was called and said he would come the following day to check on it, but didn’t. The refrigerator is still warm. I have called him numerous times and sent texts but Verizon states the phone is now unavailable. The first time I called without an answer I received a text, “send a text”. I have since sent 3 texts without any answers. This is a warranty issue. What will Sears do now? Fred Conroy
Customer service response - We're really sorry to hear about your experience, Fred`. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 19, 2025
Maureen K
Waste of my time and forged signature on the invoice. The bake feature is not cooking through ie: cake is not baking at appropriate temperature and is undercooked, foods not heating through all the way ….the electric element is not working properly
Customer service response - Thank you for taking the time to bring this to our attention, Maureen. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 03, 2024
Barbara T
Non-existent!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 21, 2024
Danielle S
I Woukd NOT even give a star! This man was absolutely obnoxious & extremely unprofessional! He was mad when I asked him to put booties on; he said I should have them for him if I wanted them on… Are you kidding me? Then he could NOT FIGURE OUT WHY THE MACHINE WAS BANGING AROUND & I stated water stays in on the bottom of machine & doesn’t rinse water out! HE TOLD ME YO PUT a few clothes in. That’s not what Alessandro did. He tried to order parts which are no longer available at all since 2/11/2024; He started to sing in Arabic or something & ignore me! He also knew I had an appointment w/aDoctor at 6:30pm.His name is AVERY! Took his time & was so nasty sarcastic & extremely obnoxious! Never ever again will this person step foot in my home! He also lied & said there was nothing wrong w/machine when my machine can’t even do a load for 365 days!
Customer service response - Thank you for taking the time to leave a review. We're sorry to hear about your negative experience with our technician. We'll look into the matter and address it accordingly. Thank you again for your feedback.
Sears Home Services on January 17, 2024
