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578 Aviation Rd Reviews

Read reviews from customers who used our services at 578 Aviation Rd

Total reviews

95

Average Rating

4.6/5

Great job!
July 27, 2023
Overall rating

Derick was very thorough and explained what he was doing to my very interested 4 year old. He was kind and efficient with fixing our freezer. Thank you!

Jennie Q,

Queensbury, NY
Refrigerator surface
July 26, 2023
Overall rating

Derrick was very knowledgeable and answered all my questions and he was a polite young man…..kudos to him!

Roger G,

Queensbury, NY
Its not him, its the company
October 26, 2023
Overall rating

David D. Did a good job repairing the stove. But the company is garbage. I was told that my appointment would be between 8am and 5pm, but was never told it could be after 5pm, which is when each appointment ended up being, 6:30pm and 7:30pm. It would be better if the repair person could give a 30 minute phone call ahead of time to let customers know when they would be arriving. The website does not give real time information on appointment days. This sears company is not a great company but david was great and very knowledgable.

SY,

Corinth, NY
Joseph D
October 12, 2023
Overall rating

Nice guy, did a great job, was here earlier than listed.....overall.....all great.

Michael J,

Fort Edward, NY
Microwave control panel
September 23, 2024
Overall rating

David came to replace the control panel in the microwave. He was polite and worked quickly. After he left, First use of stove with microwave vent fan on, the window of the microwave held condensation between the glass. It could not be wiped off. It took time for it to dry up. Unacceptable!!!

T. S,

Bolton Landing, NY
Microwave repair
September 08, 2023
Overall rating

Two things of concern. 1 - The necessary part was not ordered and the tech had to come a second time. 2 - Having a 9 hour window to show up is unheard of. Hope to never have to use your service again.

Barry B,

Lake George, NY
No special skill
August 30, 2023
Overall rating

I told the technician the washer leaked intermittently when I ran it. He basically did what we had already done : pulled it out and ran it. When it didn't leak he packed up and handed me a bill for doing nothing.

Amy M,

Lake George, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1693430768872

LG Stove
April 07, 2026
Overall rating

Functions of the stove stopped working after he worked on it.

Patrick B,

Queensbury, NY

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1775682683450

No show
October 23, 2024
Overall rating

We have been waiting since the beginning of July to get our dryer fixed. Two parts ordered and received and installed did not fix it. We've had a third part for weeks and an appointment set for today, between 8 and 5. But, no one came. This is not like our long-time experiences with you, but this is BAD! We NEED our dryer back, or a replacement, if necessary, but none of this has to take this long.

Louis H,

Glens Falls, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1729804688317

Refrigerator service
July 15, 2024
Overall rating

Absolutely horrible but not a reflection on the technician. Failed to show up twice after numerous calls and several weeks and probably not the fault of the technician. Had to deal with Asians on the phone who had no power to get somewhere and solve my problems

Brian R,

Diamond Point, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1721084825230