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578 Aviation Rd Reviews
Read reviews from customers who used our services at 578 Aviation Rd
Total reviews
95
Average Rating
4.6/5
Very upset
Our technician called in the morning and said that he had 7 calls ahead of me. I asked if he could notify me when he was on his way because no one was home. This would have been the 5th time we had to take off of work and I refused to do so. I never received or call or text and he showed up at our house. We saw from the camera and he left after my husband said he would get there in5 mins. We can WAIT ALL DAY but he could wait a few extra mins bc there was traffic. I am now going on 5 weeks of trying to schedule a technician to come repair my stove.
Amalia C,
South Glens Falls, NYCustomer service response - Dear Amalia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720733996547
Phone service
It would be nice if you could talk to a live person. All this automated service is terrible. You can't resolve a problem. It needs to be changed
Beverly M,
Queensbury, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708126173054
FIRE DANGER ‼️
Technician needs to return, repair damage he caused Dryer safety feature doesn't work = /dryer doesn't automatically shut off DANGEROUS! Another disabled safety feature = Turn on knob doesn't work Comes on when shouldn't including w door open DANGEROUS! Panel not straight or flush -overhangs Movement bumps onto something inside causing damage we suspect Left tools on floor (socket) Extra (?) Screw lying on floor Multiple Screws crooked Left a disgusting mess including but not limited to lint and packaging everywhere
Robert M,
Glens Falls, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1706577204779
Huh ? What's wrong with you ? Consider end
Why are you sending a surgery ? Derrick never made it into the house to fix anything . Your scheduling and customer service are the worst thing I've ever experienced! There's nobody to contact and your automated system disrespects feedback, efficiency and time . 8 hr waiting periods are unreasonable. Bad bad bad
Ryan O,
Lake George, NYCustomer service response - Dear Ryan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699569605020
Horrible
Technician did not show up 4 times and didn't even called. I called to complain, useless everyone apologized said it wouldn't happen again we'll it did like I said 4 times. Took almost a month to get technician to come and do repair
D,
Lake George, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696887506872