Appointment Lookup
802-552-4364
2001 South Rd Reviews
Read reviews from customers who used our services at 2001 South Rd
Total reviews
230
Average Rating
4.8/5
Freezer repair
John came and replaced a part in my refrigerator freezer. He was not very engaging in conversation with regard to the freezer and what the problem had been. He seemed very disinterested when I offered what the problem had been with the freezer. When I did ask him initially if he knew what the problem was with the freezer, he said, and I paraphrase, "No, I don't, but I'm the guy that's got to fix it." He didn't offer any information or advice just in case we have another problem with the freezer. He couldn't get out of my house fast enough. All in all, not a very pleasant repair visit.
Camille S,
Wappingers Falls, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762384431797
No work was done, Robert was very informative
Robert determined that our clothes washer could not be repaired (computer motherboard problem, company no longer makes the motherboard), and it has to be replaced. Robert was very nice and informative regarding this as well as helping me recommending what new clothes washer to purchase. Robert was very friendly and professional, and we were glad he was able to come the day after Xmas.
Steve S,
Poughquag, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735336596607
KENMORE ELITE FRIDGE
Your prices are absolutely atrocious. I will never use Sears again!
John DUNN,
Hyde Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704754876601
Sears home service
That man hates you and his job. Poor people skills. Will not call your company again. No thanks
Peter P,
New Palms, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757484672649
Sucks service I've been without a refrigerator for two month
I've been without a refrigerator for two months. I would never recommend them.
Shefqet K,
Wappingers Fl, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733352280568
Horrible
did not fix the fridge and refused to put in writing what he verbally indicated to me. This was his 2nd visit and sears 3rd visit for the same issue. I have lost complete faith and paid over $600 and I still do NOT have a working fridge.
Koray A,
Stormville, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1716593739738
Tech
He came into my home and told me my home smelled like dog feces and urine. I have NEVER been told this before. I called my neighbor and had her come over to ask if my home smelled. She said absolutely NO!! I love the comment that my home is a health hazard and this is corroborated by your other techs. Since there has only been one other sears tech I'm sure you have to document that to cover the fact that you have an unprofessional employee. I am a Registered Nurse. I keep my home meticulous. You should be more concerned about customer service or lack of. I would also request further documentation of other complaints because this issue is already in front of the Attorney General's Office. I also expect a call from the Service Manager for an apology. I would also like to send some pictures of my home.
Linda W,
Highland, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1709320722983
refrigerator repair
Vincent was veryknow ledeable. But My refrigerator is still not work and I lost more food. Freezer works but not the refrigerator. After 3 months still no refrigerator.
Jerry B,
Poughkeepsie, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1704159218629
It's ok nothing to say
No it's fine nothing today really will get it checked elsewhere
Joseph D,
Hopewell Jct, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697500464605
Bad Attitude
Technician was very dismissive and lack enthusiasm. Also, difficult to communicate with him and seems like he dislikes his job.
Margaret L,
Poughkeepsie, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813489113