Appointment Lookup
802-552-4364
2001 South Rd Reviews
Read reviews from customers who used our services at 2001 South Rd
Total reviews
230
Average Rating
4.8/5
Thank you
Thank you for the great service. Repair was completed and dishwasher is working.
Lorraine R,
Red Hook, NYExcellent Customer Service
The worker was awesome. He took his time and explained all.
Vivian M,
Hopewell Jct, NYGreat service
Great service from Bryan! On time and very pleasant. Thank you.
John J,
Hopewell Jct, NYDishwasher troubles
He let me know what time he was coming. He was knowledgeable and professional yet friendly.
Jennifer C,
Staatsburg, NYExcellent and informative service
Robert's service on my microwave was top-notch start to finish. Punctual, professional, personable, and efficient, Robert also explained everything I never knew about microwaves and I found it all fascinating. Excellent technician. Highly recommended. Thank You.
Betsy M,
Staatsburg, NYPrompt and thorough
Answered all questions clearly and was super helpful
Ami M,
Red Hook, NYDonovan
Donovan was very professional, helpful and honest. Very pleasant to talk with. Very knowledgeable and competent.
Lana,
Millerton, NYHappy with service
Would have given him 5 stars - but problem remains. Monte was very informative and professional, and described what most likely was the problem with the dryer. He was very forthcoming, however, without the ability to climb up the side of the house to check the dryer vent, he was, unfortunately, unable fix the problem.
Richard,
New Paltz, NYWashing machine
Well you gave us what you thought was wrong, but that didn't solve our problem. We still Need another person to do the job
Robert B,
Marlboro, NYDryer repair
Nice guy. He needs much more training. What should have taken 15 minutes took an hour and a half. He started and realized he had no idea how to do the repair. He went to his truck and got his phone. All he had to do was take off the bottom plate in the front and snap out the heating element. Instead he undid the top of the dryer disconnected the electronic part on the top left side (I think he thought that was the part).he had a tough time getting it out. Then he took off the front of the dryer off then he took off the bottom piece, then he took out the drum.next he cleaned out the lint from the bottom of the dryer. It would be nice if you gave him a small vacuum to clean out the bottom. Then he saw the heating element on the lower right side and he changed the heating thermostat.. then he put the dryer back together. Fortunately he didn't break anything when he took it apart. He was able to put it back together again. He tested it and it was off balance so he adjusted it when I commented. If he was trained correctly he would have been done much faster and he would be able to do more calls in a day.
Adam A,
Wappingers Fl, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765923700988