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60 Smithfield Blvd Reviews
Read reviews from customers who used our services at 60 Smithfield Blvd
Total reviews
132
Average Rating
4.6/5
I rate it maybe a 1. I am grateful that I have a warranty to cover the parts that were needed. I am not happy that I informed the tech about the code that it was setting off and was told if it happened again, just make another appointment. This code came back on not even 20 minutes after the tech left. The code .20 doesn't happen in every cycle, but comes up out of the blue. Three months ago I had .40 and what a pain to figure out how to fix the issue. Thank you! Richard McGrath
Richard M,
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723082943277
The technician changed the part to our oven to fix the fan. After the part was removed, replaced, and the power applied the display didn’t show anything. There was no troubleshooting, just consulting on the phone and said we could schedule another appointment when some unspecified part comes in. He took a mostly functioning oven and broke it completely with little effort to make sure he didn’t make any mistakes. I guess we will go without an oven for an unknown amount of time. On top of this the technician was sick.
David N,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1708503695683
