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75 W Route 59 Ste 100 Reviews
Read reviews from customers who used our services at 75 W Route 59 Ste 100
Total reviews
283
Average Rating
4.6/5
Doagnostic of Washer Machine
Considering the arrival time was 8:43-8:45 am(text received that morning) he got here at 1:30pm. He diagnosed the issue quickly and just walked out the door not saying a word. Told me he was so tired he had to take a rest and get a cup of coffee before he came !! D- evaluation in my book. Have used Sears a couple times in the past with out issue, this time NOT SO GOOD with time & any update on arrival time!! Boo Hisss on that!!!
Brian D,
Vly Cottage, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440435218
He left!
I had to step out for an emergency. Your person came when I was out. I told them I would be back in 15 min. They were gone when I got back.
Rolfe S,
Woodcliff Lake, NJCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1782163114964
Horrible experiences with this technician
Kept accusing me that my stove has been broken before purchasing the warranty which is a lie. Came again almost a year later just to determine my vent is broken and been broken for years which is another lie.
Judy S,
Pomona, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775083243573
poorly served
Terrible service, he didn't send the damage report to the insurance company, and the company doesn't want to pay for the damages and now they want to send another technician.
Juan M,
Stony Point, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767045547985
Delayed and Confusing Explanations
4 Hour window provided for service delivery, and rep showed up 3 hours after the window closed. Diagnosis was not clear or well communicated at the time. Separate portion of the fridge broke after the service call as well.
Eric D,
Ramsey, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237681532
Warranty
There is no communication. Sears customer Service is horrible. After being a LOYAL CUSTOMER for 25 years your lack of CUSTOMER support forced me to take my business elsewhere. 25 Years with SEARS very disappointed
David P,
Warwick, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764715861549
Technician Rude
Technician is unprofessional. After changing control panel on second attempt.
Meir F,
Monsey, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758318665332
Useless Appointment
Technician did not have tools to diagnose and repair GE appliance. Wast of time. Why was he sent out when they new make and model having issues. He walked in house with no tools knowing he could not fix issue.
Michael M,
Mahwah, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751059891773
0 stars
This technician never showed up to our home to fix our refrigerator After waiting 5 hrs for him we saw in an Email that he said he came to our home n was not able to fix the fridge. We should call a plumber. He also charged us for a visit. This is fraud!!! Customer service was horrendous. I would never recommend this company to anyone
John M,
New City, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740869749519
Not fixed
Tech was here said it was a Freon leak but fridge is still not working. Have to call again and probably wait another 2 weeks
Paula M,
Spring Valley, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725138975700