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75 W Route 59 Ste 100 Reviews
Read reviews from customers who used our services at 75 W Route 59 Ste 100
Total reviews
283
Average Rating
4.6/5
Ismer/Technician
He was extremely helpful and quickly identified the issue. Very good worker.
Anthony L,
West Nyack, NYGas cooktop cleaning
He provided good service but price was high for cleaning. Looks like those are your standard rates so what can I say. Thnx
Riju S,
U Saddle Riv, NJJose not the problem
Jose called and gave an estimate time of arrival. He vacuumed the dryer vent and replaced some parts. My problem was with the appointment service. The appointment was originally made for September 26. No one came nor was I contacted or given a reason for no show. Tried calling on phone, kept getting a recording. I later received a call from Sears to inquire about the service I had received. I informed the caller that no one came. She gave me the same I had been calling advising me to make or reschedule an appointment. Then she hung up. I never rescheduled, Sears took it upon themselves to schedule an appointment ,without contacting me, for October 20. The dryer still doesn't dry properly. I'll be buying a new one-not from Sears. Oh, If Jose was the tech assigned for September 26, I rescind my stars.
Charles L,
New City, NYHonest
The technician was very polite and informative. He kept me informed about how to proceed.
Juanita M,
New City, NYowner
the part was put in but it is still leaking water and making a mess in our fridge
Aidan G,
Congers, NYRepair
This service call was issued under My Service home warranty company technician arrived and determined that the part was definitely making noise and was warped. But because my home warranty company only covers parts that have failed, the claim was declined. He submitted the claim and there was no offer from Sears to replace the part at my cost. This was a waste of my time. I now have to contact another service provider and pay another service call to replace a part that is not working properly.
Anna B,
Stony Point, NYGreat
Everything is good
Magdy G,
New City, NYDID THE BEST HE COULD
Replaced the top part of the ice maker. Could not find part for lower half of the freezer ice dispenser. Only ordered one of two parts needed to repair the problem. Labor and part to partially fix issues, $450. + Repair truck leaked rusty oil like substance all over recently resurfaced blacktop driveway. Impossible to speak with manager to report.
Jill W,
Nyack, NYWaste of time
I never got notified when he was on his way. Every time I checked email it kept giving me new estimated arrival, which got later and later (he did come int the time allotted. He was in my house such a short amount of time that he didn't shut his truck engine off THIS WAS SUPISSED TO BE A MAINTENANCE CALL NOT A CALL TO SEE IF MY HEATER WAS WORKING. WASTE OF TIME There was nothing wrong with technician himself
Loredana B,
Pearl River, NYFixing heating system
He came and apparently fixed the issue with the thermostat. The problem stsrted 10-15 minutes after he left. Means he did not fix it. Someone needs to come back to fix the problem.
Dhanonjoy S,
Monsey, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771983289810