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66-26 Metropolitan Ave Reviews
Read reviews from customers who used our services at 66-26 Metropolitan Ave
Total reviews
126
Average Rating
4.6/5
Horrible service no one contacted me the night before or the morning of my service? I had a 1-5 appointment and when I checked online it kept saying I’m next? should have been 4pm. Technician did not show up until after 6 pm when I was preparing supper waited all day no communication very disappointed
JoANNA M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1735274829362
The technician never showed up to do the repair, however he did manage to make time to file fraudulent service repair documents and email them. I cant add photos of repair that was never done.
Toni F,
Customer service response - We're really sorry to hear about your experience, Toni. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1732625037079
never showed up
Lori S,
Customer service response - We're really sorry to hear about your experience, Lori. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730360435736
Very poor technician, bad attitude. All he did was to take photos. After he le left I checked and found out that the gas was turned. While he was here I pulled the electric plug and re plugged in and the machine had power. He moved the machine and said it need it balancing but he he would not do it. He was on this call for 10 min and all he did was to complain. DON'T THIS TECHNICIAN IN MY HOUSE AGAIN TO SERVICE ANYTHING. MY $100.00 that I paid for this call should be return to my card. BAD EXPERIENCE
Carlos M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1722768916273
Norma P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1722560392755
WAITING FOR THE PARTS WAS A NIGHTMARE! 2 WEEKS WITHOUT A FRIDGE WAS HORRIBLE!. ALL THE PARTS WERE NOT DELIVERED!. THE TECHNICIAN THE WORST PART WAS HE LEFT THE OLD COMPRESSOR IN MY HOME ! HE REFUSED TO TAKE IT WITH HIM, TELLING ME TO GET RID OF IT! . IT WEIGHS ABOUT 50LBS. AS SENIOR THIS WAS S CHALLENGING TASK! TO CARRY A HEAVY COMPRESSOR!!. SOOOOO VERY DISAPPOINTED WITH SEARS TECH SERVICE!!. I WILL NEVER RECOMMEND YOUR PRODUCTS OR FRIENDS TO DO BUSINESS WITH YOU!!!
Gail W,
Customer service response - Hi Gail, we appreciate you taking the time to leave us a rating. We hope we can serve you again with Sears Appliance Repair in the future. Thanks!
Sears Home Services on 1709606536922
