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66-26 Metropolitan Ave Reviews
Read reviews from customers who used our services at 66-26 Metropolitan Ave
Total reviews
130
Average Rating
4.6/5
Darlene S,
James M,
224 P,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1768881240795
Daniel D,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1742181769661
The tech was outstanding and informative. However after 3 prior appointments in which we were given a window of arrival and hours later told we had to wait. No follow up by Sears to reappoint. We had to call you to reappoint. In addition the washing machine is still making loud noises. We are waiting as instructed bt the tech to see if lubricant works. We will wait and call you in a 2 weeks. We are putting you on notice that if this issue is not resolved we will require Sears to replace the washing machine! Larry Popolizio
Lawrence P,
Customer service response - Thank you for your feedback, Lawrence. We're glad to hear the tech was outstanding, but we're sorry for the scheduling issues and ongoing noise with your washing machine. Please contact us directly if the issue persists, and we'll work to resolve it.
Sears Home Services on 1736915127712
The technician was on time and very courteous. He explained the necessary repair for my washer in detail and he was patient regarding responses to my questions. I had a very poor experience with Sears years ago for a plasma TV repair and swore I would never use their service again. Well things changed regarding Sears appliance repairs for the better.
brian B,
Customer service response - Thank you for sharing your positive experience with our technician and the noticeable improvement since your last repair service. We appreciate your feedback and are glad we could change your perspective on appliance repairs.
Sears Home Services on 1718852545276
The technician that finally came was good. My original appt. Was for 2 days earlier and no one showed, called or texted to say they were not coming. I just received 3 texts confirming that they would be there. I couldn't get in touch with anyone on the phone. The next appt. Was made without consulting with me about the day and time.
Elizabeth G,
Customer service response - I apologize for the inconvenience caused by the missed appointment and lack of communication. Thank you for acknowledging the technician's work and for your feedback, helping us to improve our services.
Sears Home Services on 1717135522716
L S,
Customer service response - Thank you for the 4-star rating ! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1710910315944
Their scheduling need improvement. 3 weeks to get the drain hose replaced. Unacceptable
Sandra R,
Customer service response - We apologize for the delay in scheduling, Sandra. We appreciate your feedback and will work on improving our scheduling process.
Sears Home Services on 1752807576249
Stop canceling appointments and compensate when you do show up...also make sure all parts were delivered before coming instead of asking when you get there...I also filed 3 complaints and only was emailed about 1 It toolk almost 2 months for my machine to be fixed...that I could not use...so we lose money on that as well...hopefully everything was done correctly yesterday...but horribleeeeeeee experience Sears...never experienced anything like this but I can say all technicians that came to my home were nice
Simone F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718932481100
