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66-26 Metropolitan Ave Reviews
Read reviews from customers who used our services at 66-26 Metropolitan Ave
Total reviews
130
Average Rating
4.6/5
Carmen C,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1752195489143
The service lately has been very poor. The last appointment for the refrigerator repair was canceled mid day and rescheduled for today. The repair came today and discovered that the wrong parts were sent. How is the customer to know what the correct parts are?!? Now we are again waiting for another appointment. This is very frustrating. Customers have jobs and other responsibilities and cannot be expected to take three days off to have an appliance repaired. How are we to know that the right parts will be sent this time? And are we expected to wait the entire day for a repairman? I recently waited all day for service on my dryer. The repairman didn’t come until almost six o’clock in the evening. I’ve had a service agreement for years and was until now satisfied. This is no longer the case. It is also next to impossible to actually speak to a human being on the phone. If I get another message from your virtual technician, Richard, I think that I am going to scream. You have to do better if you want to keep long standing customers. How can you make this right? Please respond. I really would like to hear from someone who is not AI generated.
Anneliese S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1752112495523
Tech was very knowledgeable. He was very pleasure.
Sheila M,
Customer service response - Thank you for your feedback, Sheila! We're happy to hear that our technician was knowledgeable and pleasant.
Sears Home Services on 1751868171383
The technician was extremely knowledgeable and polite and quick to diagnose the problem and fix it
Yolanda S,
Customer service response - Thank you for your feedback, Yolanda! We're happy to hear that our technician was knowledgeable, polite, and quick in diagnosing and fixing the problem.
Sears Home Services on 1751502330579
Louis M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1750982655784
Technician great. Machine repaired. AI is not helpful at all. If a detailed description of the problem was initially sent by website questions one would think the parts would have been ordered and ready for install on the first appointment. No technician has to make an initial diagnostics . Web questions a waste of time. Had too loose another day of work because the time window is big. I could have gone to work and been back in time to meet the techinchian. 8am to 5pm window is way too extreme.
Ginet R,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1750641498741
Dimitri was very knowledgeable and very pleasant…he fixed my problem perfectly would highly recommend
tristan L,
Customer service response - Thank you for your feedback, Tristan! We're happy to hear that Dimitri was knowledgeable, pleasant, and fixed your problem perfectly. We appreciate your recommendation!
Sears Home Services on 1750636914302
Lyssa M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1750119136783
Jacob was very pleasant very thorough and made sure all was complete and working right before he left.
Steve F,
Customer service response - Thank you for your feedback, Steve! We're pleased to hear that Jacob was pleasant, thorough, and ensured everything was working properly before he left.
Sears Home Services on 1748914970529
Carlos P,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1747887213493
