66-26 Metropolitan Ave Reviews

I just had the same repair done by the same technician in March 2026 that was done in October 2025. Each repair was approximately $600. The technician could offer no guidance on what is causing the piece to break other than,“companies not making parts as good as they used to”. If guidance cannot be provided based on the technician’s experience on how the issue was created, then at the very least acknowledging a new installation of the piece should last longer than 5 months and who best to connect with would be my expectation. This was poor service and I cannot rule out that it may have been improperly installed based on the lack of insight as to what happened.

Technician never arrived at my location. Refused to help me update my address because it was incorrect. Hung up the phone on me and ended my calls after I tried to reach him.

He never shows at my house and he signed for me it's a fraud Iam I didn't sign anything and that's not my signature

It wasn't worth the call when the issue continues for a 3 year old refrigerator. The tech charges for a visit when nothing was resolved and it needs another visit after parts are to be ordered. Sears is nothing like the way they used to be when the issue stems from when it was first bought and installed. The door was ordered to open from the left side and what I received opened from the right side. I reported it to Sears and they informed me that my fridge opened both ways. They asked the Tech to switch it to open they way I wanted but that was a lie. Later to find out the it was a lie because the service guy the 2nd time he came informed me that the switched piece was the underlying problem from the beginning. He tried to get my service bill waved but Sears still came for me for the bill after. Dont purchase any appliances from SEARS. ITS NOT WORTH THE HEADACHE.

Horrible service no one contacted me the night before or the morning of my service? I had a 1-5 appointment and when I checked online it kept saying I’m next? should have been 4pm. Technician did not show up until after 6 pm when I was preparing supper waited all day no communication very disappointed

The technician never showed up to do the repair, however he did manage to make time to file fraudulent service repair documents and email them. I cant add photos of repair that was never done.

never showed up

Very poor technician, bad attitude. All he did was to take photos. After he le left I checked and found out that the gas was turned. While he was here I pulled the electric plug and re plugged in and the machine had power. He moved the machine and said it need it balancing but he he would not do it. He was on this call for 10 min and all he did was to complain. DON'T THIS TECHNICIAN IN MY HOUSE AGAIN TO SERVICE ANYTHING. MY $100.00 that I paid for this call should be return to my card. BAD EXPERIENCE

WAITING FOR THE PARTS WAS A NIGHTMARE! 2 WEEKS WITHOUT A FRIDGE WAS HORRIBLE!. ALL THE PARTS WERE NOT DELIVERED!. THE TECHNICIAN THE WORST PART WAS HE LEFT THE OLD COMPRESSOR IN MY HOME ! HE REFUSED TO TAKE IT WITH HIM, TELLING ME TO GET RID OF IT! . IT WEIGHS ABOUT 50LBS. AS SENIOR THIS WAS S CHALLENGING TASK! TO CARRY A HEAVY COMPRESSOR!!. SOOOOO VERY DISAPPOINTED WITH SEARS TECH SERVICE!!. I WILL NEVER RECOMMEND YOUR PRODUCTS OR FRIENDS TO DO BUSINESS WITH YOU!!!