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802-552-4364
800 Sunrise Mall Reviews
Read reviews from customers who used our services at 800 Sunrise Mall
Total reviews
340
Average Rating
4.1/5
Broke the washer never had suck bad services Horrible Horrible Horrible
Graciela M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753660719380
The tech could not find a model number for my cooktop therefore couldn’t get the part for it and still charged me $140 for his visit. So not great.
Jay R,
Customer service response - We apologize for the trouble you've faced, Jay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749175175566
Repair technician arrived with no tools or parts to repair the refrigerator, this is (12) days after the first diagnosis visit. During the diagnosis the 1st Technician stated he could repair the refrigerator and he had the parts in the truck, but because it was a Saturday, he could not get authorization to proceed. This 2nd Technician stated the appointment would be rescheduled for (3) weeks later because he did not have the tools or the parts. It was the next available appointment. He then said I threatened him when I asked him to leave.
John P,
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725277573827
Missed first day appointment so I rescheduled. Then after 2 confirmed texts and emails no show for second appointment. When I contacted sears they said no technician was assigned. Finally got here at 6:30 was supposed to be here between 8 and 12 . Very frustrating. Technician was not the problem he diagnosed and fixes stove in timely fashion. Total lack of communication with schedule people. Wish I never took out extended warranty
ernest L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723357871389
After two trips and $500. The ice maker still not working.
Frank G,
Customer service response - We apologize for the trouble you've faced, Frank. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722768381936
The technicians were EXCELLENT!!!!; no problem with them whatsoever !! The problem was in making the appointment. I’m not sure what company was handling it . There was definitely a Communication problem!! They gave me an appointment for 7/6/24 ; no show no call. Then they gave me another appointment for 7/22/24 ;again, no show no call. They gave me a third appointment for 8/9/24. Out of the blue, I get a call on 7/25/24 saying they are on the way.They will arrive in 15 minutes. Fortunately, I happened to be home or that would have been a wasted trip. I know customer service is very busy; but it’s very hard for the customer to take time off from work to accommodate appointments given by them. Therefore it’s very frustrating, bad policy and not to mention bad customer relations when they don’t call nor show up on their given day.I hope in the future your customer service handles service appointments better.
Paul J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176060941
Not at all happy. My confirmed appt was between 8 and 12. Never came until 430. I made numerous calls to Sears they kept changing the time. I took time off from work to be there between 8 and 12 which was confirmed twice. I could have worked or at least ran my errands. Sears gets a zero no stars at all
Frances G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718597831534
Mr. Collins has no clue how to fix stove. He was watching youtube video before touch the stove. He was unable to diagnose the problem. Never recommed this service. He charged service fee just visit. Horrible experience.
Dr. K,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716883998572
Negotiating the sort of feedback I would be compelled to leave here reminds me of the old adage, if you don't have anything nice to say, don't say it. The only reason why life chosen one star is because it wouldn't let me submit the feedback had I left even one star blank
Peter S,
Customer service response - Thank you for taking the time to bring this to our attention, Peter. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709539349616
Terrible technicians. They do not know what they are doing. My refrigerator was not making ice. They came on 12/3/24 and now it doesn't even work. They have changed every part since. As of today, 3/25/25, I do not have a working refrigerator and they are refusing to stand by their warranty to replace it. It is their technician's that broke my refrigerator!!!!!!!!!
Boatlife 1,
Customer service response - We appreciate your feedback and are glad to hear that Hechtor provided professional and efficient service. Thank you for taking the time to leave a review.
Sears Home Services on 1706016237539
