800 Sunrise Mall Reviews

Not truly satisfied with the outcome i feel he didnt listen to what was wrong

Sears almost entirely rebuilt my front loading washer. Two men ordered about eight boxes of parts and replaced almost everything. Thank goodness I had a service contract because the parts alone listed for over $1,500. The machine is as good as new. My only complaint is that they left all the old parts and boxes in the basement by the machine instead of removing them, or at least putting them in the garbage.

Took 3 visits from tech and over 10 hours for repair of our Kenmore elite refrigerator. Running well now but I was without working fridge for over two weeks.

The service man shiwed up on time. He was friendly, courteous, and seemed knowledgeable. Unfortunately, the problem that I had been experiencing with my GE stove did not occur during his visit, so there was nothing he could do for me.

The repair service itself was done very well. The problem that we had was that after the initial repair, the dryer still did not work properly. It actually took about a half hour to fix the problem. The problem was in getting an appointment. After the dryer was initially fixed, it took another two weeks to get an appointment to take another look. This happened when we were getting ready for a trip. I guess you can see how inconvenient that can be.

The service people were professional and personable. They came during the time frame and worked efficiently. My problem was the length of time (3 weeks) that it took for the service appointment, then an additional 2 weeks to receive and install the required part. This even though Sears was given the problem code at the time of the initial call and had advised that the problem was with the oven control panel. Not having a replacement part on the initial service call and having to be without use of an oven for 5 weeks is problematic.

I only gave 3 stars because it took almost 3 months to get the part to fix my range. The technician that came to do repair was awesome.

The serviceman (Josh) I believe was on time courteous and knowledgeable . He fixed problem within 30 minutes and was gone. However the 30 minutes with no parts cost over $300 and I thought that it was exorbitant, I believe that knowing the price prior to receiving the bill would ease the shock and or have me look for an more economical service company. The offering a %50 discount if I was to enroll into the sears appliance protection program at $49 an month was also a tell tale of an overcharged bill. I won't be so eager to use Sears anymore because of the manner they do business

Washer broke. Technician came the next day. Said it needed a drain pump and set appt for Friday of following week. Part was delivered quickly and sears offered earlier repair appt. Appt was Monday 1-5 pm. Came home from work early. As I was arriving home at 12:45 pm I received a call from sears service saying technician had to be excused the rest of the day and would not be coming. Was given a new appt for Tuesday morning. I asked to speak to a supervisor. I was told issue would be escalated and one would contact me. Did not happen. Next day tech made me wait for 2 and one half hours after telling me he would be here in 25 min. I called looking for him and again asked for a supervisor. Left in hold loop indefinitely. Machine was repaired but tech had no concern for my time. Entire company does not seem to care for the customer or wish to speak to the customer. Completely unacceptable...my how this iconic company has lost its way.