Appointment Lookup
802-552-4364
800 Sunrise Mall Reviews
Read reviews from customers who used our services at 800 Sunrise Mall
Total reviews
348
Average Rating
4.1/5
To be honest. My experience was terrible. Customer service stinks. You can’t get anyone in the US on the phone. The came back 3x and re ordered the part twice. They couldn’t figure it out. In the end they fixed it but it’s been almost 2 months without my microwave. I’m not very happy.
Alison S,
Customer service response - We apologize for the trouble you've faced, Alison. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730192812998
The technician was very professional extremely efficient I would rate this experience as excellent.
Charlene P,
Problem that we called for wasn't addressed at all. Servicemen said he fixed something else, in three visits, but the original problem which he said "don't worry about it" wasn't fixed nor was there an explanation of what that issue is given. We pay for a service contract so you'll be back soon.
Jacqueline B,
The service tech. came back to fix the icing problem in the freezer second time and the problem is still not fixed.
Vijay A,
Linda D,
The repair man was very nice and competent. However, Sears scheduling needs a lot to be desired. The issue was with my gas burner. We didn't have heat in the house for all of November and part of December. If it wasn't for my wood stove, my wife and kids would have froze.
Robert H,
Customer service response - Hi there Robert! Thank you for writing to us in regards to your concerns. Our standard is prompt quality service and clearly, due to a variety of factors, we did not achieve that for you. We see an opportunity for us to provide prompt service for your appliances and we apologize that your burner did not get the same treatment. We are sorry for any and all inconveniences this has caused you along the way and look forward gaining your confidence again with us. ^OC
Sears Home Services on 1544788800000
Upon using it a few days later, discovered that the incline mechanism didn't work. He was here for two hours and I would think that part of the diagnostics before leaving would have included running it and checking that it inclined properly.
Ann C,
Customer service response - Ann, we are sorry to hear you are having ongoing issues. We would be more than happy to look into that for you to see what we can do to help. Please send us your first and last name, phone number, and address associated with the account/service to [email protected], thank you. ^OC
Sears Home Services on 1544788800000
Gloria G,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can look to improve things in the future. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
I needed help with my water heater and Sears sent a technician who made the necessary repairs. So far all is well
jaafar A,
Customer service response - Hello Jaafar, Thank you for the five star rating. We appreciate the time taken to rate us. Glad you were pleased with the tech and the service. We look forward to servicing you again in the future. We thank you for choosing Sears and hope you have a wonderful day!
Sears Home Services on 1513252800000
Could not meet my needs.
Bruce V,
Customer service response - Thank you, Bruce, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
