800 Sunrise Mall Reviews

I recently received an email from Sears that asked me to rate their service on march 2nd. That would be impossible. I had no service on march 2nd. I had repair people back in January. They told me they were going to order a part. I waited patiently. Recap: The part never came. Someone said they came and fixed my washer when no one did. My washer is still loud as ever. Nope. Sears and I are through. A billion dollar company that can't outright hire its own repair staff but would rather hire independent contractors is not helping anyone. They are saving a buck. Now they don't schedule certain days. Why? No clue. In the last ten years the product of sears has done its job. But the company that stands behind a service warranty doesn't.

Unhappy!!! My range is still NOT fixed! The knobs work when they feel like it! The guy turned it on, looked at me like I was an idiot, said it was ok and left! Rather gruff and unfriendly- very unhelpful!

This service was for yearly maintenance on my refrigerator and dishwasher, which is supposed to include testing it's working condition and cleaning.The tech was in and out in 10 minutes

Sears Elite 30 cubic refrigerator 74052. This refrigerator has failed several times in the past 4 years.twice the main operating board has been changed. Currently the condenser and compressor need to be changed. We are waiting for a decision about a replacement. We haven't had a working refrigerator for a month. Finally after five weeks without a refrigerator the compressor was changed. This refrigerator has had so many major components changed in 4 years it is a disgrace for sears for not replacing our refrigerator with a new one .compressor and capacitor was changed and refrigerator failed again. The technician came and deemed refrigerator unrepairable. He didn't take pictures so we had to wait an additional week for another tech to take video/ pictures. He also deemed refrigerator unrepairable . Now we are waiting a week already to find out how much Sears is going to allow us for a replacement refrigerator. I explained to every Sears operator that I don't have a working refrigerator and they keep telling me we have to follow the process I'm sorry you don't have a refrigerator. When the process is complete they will let me know. Be very careful purchasing any appliances from Sears.

Wrong appointment! Nothing ventured nothing gained! Seats is undependable sunrise mall in Massapequa staff are incompetent and Manager Fay is a prime example of scrambled eggs!

The service was absolutely terrible. A&E Factory Service which Sears contracts with failed to do what they were hired to do which was to fix my air conditioner. The two technicians that I dealt with would not complete the job. When I called Sears to complain their customer service was just as unresponsive. I had to call back three times. I requested and received a refund of the service contract and had to go to a competitor to buy a new air conditioner. I will never walk into a Sears owned store again. It is a shame that this company no longer values their customers.

THE WORST!!!!!

IN MY PERSONAL OPINION, SEARS HAS THE WORST CUSTOMER SERVICE.THEY CONSTANTLY WANT YOUR INPUT, BUT FAIL TO ADDRESS THE PROBLEM. THE SEARS APPOINTED, THIRD PARTY, REPAIR GUYS FAILED TO APPEAR ON 3 SEPARATE OCCASIONS AND NEVER REPAIRED MY DISHWASHER. SEARS WANTED ME TO INTERVENE WITH THE REPAIR MEN VIA PHONE AFTER PAYING THEM HUNDREDS OF DOLLARS FOR THEIR 5 YEAR SERVICE WARRANTY. THEY HAD NO INTENTION OF FOLLOWING THROUGH WITH THEIR WARRANTY AND GAVE ME A PRO RATED REFUND ON MY WARRANTY. I AM STILL AWAITING THE PRO RATED REFUND ON MY OTHER 3 APPLIANCES, WHICH I PURCHASED ON THE SAME YEAR. THEY WERE ALL KENMORE ELITE APPLIANCES. UNBELIEVABLE. STAY AWAY FROM SEARS.