800 Sunrise Mall Reviews

Tech was EXCELLENT!

This time around, workers from Square One Service, a sub-contractor of Sears, did the service on my washer (Whirlpool Model WFC7500VW1). I have had many problems overall with this machine since the day I bought it (mostly with the door lock and "clean washer cycle"). I've also had may service people from A & E Service try to resolve those issues. But the issues remained. Finally, a technician from A and E actually took the time to trouble shoot, problem solve, and analyze the door lock problem and realized all along that this model had a design flaw with the button not properly making contact with the door and fixed it with a simple application of a felt pad to push the button in. Since then the machine has started every time and occasionally, I need to change the felt pad when it wears down. As for the "clean wash cycle", he said that this was a general problem with this model and to use the "quick wash cycle" (without laundry) to clean the machine. My newest problem was that the drum was not spinning efficiently and the clothes were coming out soaking wet and heavy. I thought it needed a new belt. However, this time, when the worker from Square One arrived, he realized that even though the drum turned, the motor had been bad or defective all along and that that was the source of not only the problem but why some of the cycles weren't working. The motor and (for safe measure) the belt were replaced and now the machine is not only much quieter, the clothes come out better than ever AND the "clean washer cycle" is working (at least for now). This man, George, from Square One was such a pleasure to work with because he really knew his stuff (and my machine). I loved my experience with that tech who finally discovered the model's design flaw. Nevertheless, this time around, I really loved my experience and would highly recommend using the Square One Service and George.

great service. they fixed fridge in 10 minutes!! Guy knew just what to do and didn't waste time