800 Sunrise Mall Reviews

The technician was courteous and helpful. Please send a copy of the ticket with my signature for my records.

The scheduling process was frustrating as several days were needed for someone to be at home all day. On one of the days after confirming the appointment many times, that morning it was cancelled. Technicians are unreachable and it is near impossible to speak with an actual representative that can help. The technician was knowledgeable and efficient. We purchased a warranty so costs were covered thankfully as it would have been $600+.

Not truly satisfied with the outcome i feel he didnt listen to what was wrong

Sears almost entirely rebuilt my front loading washer. Two men ordered about eight boxes of parts and replaced almost everything. Thank goodness I had a service contract because the parts alone listed for over $1,500. The machine is as good as new. My only complaint is that they left all the old parts and boxes in the basement by the machine instead of removing them, or at least putting them in the garbage.

Took 3 visits from tech and over 10 hours for repair of our Kenmore elite refrigerator. Running well now but I was without working fridge for over two weeks.

The service man shiwed up on time. He was friendly, courteous, and seemed knowledgeable. Unfortunately, the problem that I had been experiencing with my GE stove did not occur during his visit, so there was nothing he could do for me.

The repair service itself was done very well. The problem that we had was that after the initial repair, the dryer still did not work properly. It actually took about a half hour to fix the problem. The problem was in getting an appointment. After the dryer was initially fixed, it took another two weeks to get an appointment to take another look. This happened when we were getting ready for a trip. I guess you can see how inconvenient that can be.

The service people were professional and personable. They came during the time frame and worked efficiently. My problem was the length of time (3 weeks) that it took for the service appointment, then an additional 2 weeks to receive and install the required part. This even though Sears was given the problem code at the time of the initial call and had advised that the problem was with the oven control panel. Not having a replacement part on the initial service call and having to be without use of an oven for 5 weeks is problematic.

I only gave 3 stars because it took almost 3 months to get the part to fix my range. The technician that came to do repair was awesome.