800 Sunrise Mall Reviews

Get your wallet ready! $250 for 15minutes and parts that cost pennies

TERRIBLE NEVER CAME HAD TO RESCHEDULE THEN THEY WERE 4 HOURS LATE OF THEIR 4 HOUR TIME FRAME

ZERO start! This review is specifically directed at A&E appliance repair Melville NY, (a Sears affiliate). Horrible start to finish!! Needed my washer machine repaired, called Sears and made a HUGE mistake in doing so. OMG!! Long hold times when calling, lanuage barriers with customer service reps, long wait for appointment dates, work was done incorrectly. The entire operation is completely incompetent! After hours of phone calls, missed and rescheduled appointments on their end, and several days I was forced to take off work to sit home and wait, it took this company from December 23, 2105, until February 5, 2016 properly fix a washer machine! I also learned if you purchase an extended warranty package from Sears these are the folks you will have to deal with. Stay away!!

What started as a non working icemaker back in early March has devolved into a completely non working refrigerator freezer in May. Initially the icemaker was replaced and a new drain was installed due to ice accumulation (which was cleared by serviceman) in back of fridge. Icemaker still not working - called again. Service has to be scheduled the following week...Repairman arrived and determined I needed a new computer panel. Part needs to be ordered....part arrives...repairman comes again days/week later & does the work. Icemaker still not working. Call again..schedule service...serviceman comes days later....more parts need to be ordered...parts arrived... schedule again days later.....work done. Then not only is icemaker not working .....but everything in freezer getting soft now. Call again...schedule service....days later....serviceman arrives...need new compressor & various other parts...parts ordered...service scheduled days later...serviceman arrives (it is now April 28th!) Upon arriving the serviceman does nothing but complain about how he's not looking forward to this job......it's a pain in the butt to do...and various other complaints. He changes the compressor. Hours later, the temperature in my refrigerator section (which had been fine all along) now starts rising dramatically. Everything going bad in the refrigerator. Call again & demand a repairman in 24 hours. Scheduled for 4/30. A new repairman arrives (this is the 4th or 5th different person to service my refrigerator) and looks everything over. Tries 3 different wires that connect to compressor and they all short out. He is thinking the new compressor is bad, but before he can order a new compressor, he has to order this same wire. when I asked why he can't just order a new compressor AND wire, he says he can't he has to try this other fix first, THEN if that doesn't work, which he's pretty sure it won't, THEN another compressor can be ordered. I made multiple phone calls to SEARS Customer Care/Service department. No one really cared that I am looking at approximately another 3 to 4 weeks without a working refrigerator by the time parts arrive, service scheduled, part doesn't work, more parts ordered, another service scheduled and HOPEFULLY new compressor will do the trick. I even offered to go pick up a new compressor from their parts department which is very close to my home - nope - can't do that!! All they kept saying is "oh we're sorry, but this is the process". REALLY 2 months later!!!! Terrible, terrible, terrible!!! In all fairness, 2 of the servicemen where really kind, thorough and determined to get to the bottom of what the problem was. One even got on the phone and went over everything with an advisor, what had been tried, what was going on, he tested temperatures, tested wires & connections in back - really thorough - and he was the one who determined that new compressor was needed. Wish he had been the one to install the compressor - maybe I wouldn't be having this problem now.

Dealing with Sears has been one of the worst customer service experiences that I have ever had. I will NEVER purchase another thing from them. It took just about 2 months, 4 visits, countless of phone calls to Sears Customer Service, Sear's Resolution Department, their third party provider - Harp Home, and the Sears Store, to get a simple drain pump installed in our washing machine. The repair itself took less than 15 minutes. NO ONE ever cared and when they did, everyone was sorry but there was nothing anyone could do to help. We were hung up on, or the phone call was disconnected. After being disconnected from someone who was helping - a return call was never made. The inconvenience that this has caused, staying home from work twice for no reason, the weekly trips to the laundry mat, who paid for that?? I thought this is why we purchased the protection plan. When I asked for a new machine, we were told we didn't qualify however, the qualifications kept changing. Where are the customer's rights??? In the last 3 years, I purchased 6 appliances from Sears and spent over $6000. Five of the appliances have needed repair, the only item that was fixed promptly, was the refrigerator, which was not on extended warranty. A service company came in, fixed it, and we paid for the repair within 1 visit. How is it that the extended warranty work was not treated the same way? The stove took four visits, eight weeks and fifteen phone calls before it was fixed. The dishwasher, two visits, and let me just say the microwave is staying broke. That is disgraceful. How is this even legal? I vow to not ever deal with or give Sears another penny of our hard earned money. Not only will I never purchase another item from Sears, I am making sure that anyone that I know, my children, my family, friends and colleagues know what happened and how we were treated by this company. It is a real shame, I have been a loyal customer of Sears for as long as I can remember. Any large purchase was always made there. Not anymore, Not ever again.

The second time in three yrs my Kenmore washer had a problem, as usual, wait time for a maintenance person took about ten days to' arrive and was 2 hrs late over my original appt as i was told -i was bumped- to take care of customer problem. Tech was polite and was told i need a new transmission as well as a accurtate .i told the tech i just got a new transmission and motor last years appt. made by tech would be in 8 business days and parts would be shipped to my house.the tech returned and machine was fixed . my machine is only 3 yrs old and already 2 transmissions and motor were replaced. my biggest problem with sears is that you wait almost 3 weeks total for your machine to be fixed. Parts should be more readily available to cut down on wait time and no customer should -be bumped- when they have an scheduled appt. I have shopped and used Kenmore appliances for over 40 yrs and i am very disappointed in the new so called energy saving machines by whirlpool who make the machines for sears. it takes 1 hour for every wash i do and to me that is unacceptable. modern technology is not' doing very well in this field- Margaret Schifano

THE WORST! My dryer broke Sunday, they couldn't come until Thursday. They cancelled. So Saturday a tech shows up, amazing lady, tells us how to fix it ourselves (despite still being charged a pretty hefty service fee) and it didn't work. So they promise they'll be back later that day (Saturday.) They never showed. So they promised they'd be there Sunday, never showed. Then gave us an appointment 2 weeks later, we argued and they gave us one that Thursday. Finally the same amazing tech came back and fixed the issue. I wrote a review about this 2 weeks ago and heard NOTHING. Bottom line, techs are great, dispatch/scheduling for repairs are THE WORST.