Appointment Lookup
802-552-4364
800 Sunrise Mall Reviews
Read reviews from customers who used our services at 800 Sunrise Mall
Total reviews
340
Average Rating
4.1/5
Worst service ever!!! Waited 2 weeks for a service technician, he finally showed up at 7:30 at night in a car with no tools or anything to roll out my refrigerator on, like Masonite, to prevent my floor from getting scratched. We said he needed to come back with the right stuff and he said he would be back the next day. At 8 PM the next day he called to say he wasn't coming , this was after I tried to reach him quite a few times to find out what was going on. We bought a Kenmore refrigerator and got a protection plan but we were expected to contact the service man. Now we have to wait 3 more weeks and hopefully this time get it fixed. Meanwhile we had to throw out all the food probably over $200 and be without a fridge and freezer for 5 weeks during July and august. This is a discrace and I will never buy anything from sears ever again. I wanted to leave no stars but it won't let me.
Susan K,
Customer service response - Hello Susan, Thanks for your feedback and the time taken to share it. We can assist you with this matter, but we need more info from you to dos so. Please email your name, address, brief description of what happened, and telephone# repair was created under to: [email protected] and someone will reach out to you.
Sears Home Services on 1513252800000
After two service repair visits my microwave still does not work. We are now going on a third. We work also......which means one of us must be home so the repair person can work on the microwave. I do believe this will be the last appliance we will purchase from Sears!
Susan D,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you have had so many issues and apologize for any inconvenience we may have caused you in this process. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Sears has gone down hill!! Had to wait 3 weeks for an appointment for my dryer when I told them what was the matter with it, and the appointment was with a 3rd party company,would have been 5 week wait for a Sears tech, and then when he came he didnt even check the machine just said "I have to order a part" and then waited another week and a half so total almost 5 weeks with out my dryer!!!
Jeffrey F,
Customer service response - Hi Jeffrey! Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than pleasant experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
Sears Home Services on 1513252800000
Your service was poor. The technician fixed one problem and caused another and now have to wait another 2 1/2 weeks to have it repaired again. This is unacceptable as I told the four repair appointment reps. One of which was a supervisor. I had to wait 2 weeks for the first appointment so now I am without a washer for over month. I already sent a reply to your email asking what I think. When your rep sold the warranty she never said the service would be poor. Thanks for nothing!!!!!!!!!!!
LI G,
Customer service response - Hi David, We are sorry to hear of the problems that you are having with getting your washer repaired and we are happy to assist you. Please reach out to us at: [email protected]. We look forward to hearing from you!^KL
Sears Home Services on 1513252800000
still waiting for the part after 3 weeks! havent had a working freezer in 6 .weeks.How long should it take? Is 2 months enough time? Maybe 3? Sears appliance repair is an oxymoron!
david E,
Customer service response - David, thanks for letting us know of your experience. We apologize for the inconvenience you have had. We strive for efficient parts process. We would be more than happy to look into this for you to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected]. We look forward to assisting you in the process. ^OC
Sears Home Services on 1544788800000
Linda K,
Customer service response - Linda, we hate to hear that you've had a less than 5 star experience. With the help of your feedback we will definitely strive to improve upon this. ^LB
Sears Home Services on 1544788800000
Horrible. Never came back. They suck ever since they got rid of their own employees and out-sourced everything.
Me M,
Customer service response - We are sorry to hear you did not have a positive experience. We would like to look into that for you to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to [email protected], thank you. ^OC
Sears Home Services on 1544788800000
Baba G,
Customer service response - Hi Baba! We're sorry your experience wasn't 5 Star. We appreciate your feedback and will continue to work on improvement. ^ms
Sears Home Services on 1544788800000
Neil R,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks!
Sears Home Services on 1544788800000
The tech that did my repair did just enough and nothing more. After replacing the belt on my dryer he told me that he was not required to attach the exhaust hose to the dryer. On his initial trip to my house he told me that the belt was broken, which was obvious and which I told him was the problem, and he told me that he would have to order the part from Electrolux and it would be two weeks before he could return. Well, he ordered the wrong part from Electrolux and when he came back in two weeks he saw the wrong part was delivered. Suddenly he had the correct belt in his truck and he was able to perform the repair. He didn't have the correct belt on his initial visit but had the correct belt on his second visit. Strange. I was not satisfied with this repairman and will not be calling Sears again.
Michael F,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
