800 Sunrise Mall Reviews

This service was for yearly maintenance on my refrigerator and dishwasher, which is supposed to include testing it's working condition and cleaning.The tech was in and out in 10 minutes

Sears Elite 30 cubic refrigerator 74052. This refrigerator has failed several times in the past 4 years.twice the main operating board has been changed. Currently the condenser and compressor need to be changed. We are waiting for a decision about a replacement. We haven't had a working refrigerator for a month. Finally after five weeks without a refrigerator the compressor was changed. This refrigerator has had so many major components changed in 4 years it is a disgrace for sears for not replacing our refrigerator with a new one .compressor and capacitor was changed and refrigerator failed again. The technician came and deemed refrigerator unrepairable. He didn't take pictures so we had to wait an additional week for another tech to take video/ pictures. He also deemed refrigerator unrepairable . Now we are waiting a week already to find out how much Sears is going to allow us for a replacement refrigerator. I explained to every Sears operator that I don't have a working refrigerator and they keep telling me we have to follow the process I'm sorry you don't have a refrigerator. When the process is complete they will let me know. Be very careful purchasing any appliances from Sears.

Wrong appointment! Nothing ventured nothing gained! Seats is undependable sunrise mall in Massapequa staff are incompetent and Manager Fay is a prime example of scrambled eggs!

The service was absolutely terrible. A&E Factory Service which Sears contracts with failed to do what they were hired to do which was to fix my air conditioner. The two technicians that I dealt with would not complete the job. When I called Sears to complain their customer service was just as unresponsive. I had to call back three times. I requested and received a refund of the service contract and had to go to a competitor to buy a new air conditioner. I will never walk into a Sears owned store again. It is a shame that this company no longer values their customers.

THE WORST!!!!!

IN MY PERSONAL OPINION, SEARS HAS THE WORST CUSTOMER SERVICE.THEY CONSTANTLY WANT YOUR INPUT, BUT FAIL TO ADDRESS THE PROBLEM. THE SEARS APPOINTED, THIRD PARTY, REPAIR GUYS FAILED TO APPEAR ON 3 SEPARATE OCCASIONS AND NEVER REPAIRED MY DISHWASHER. SEARS WANTED ME TO INTERVENE WITH THE REPAIR MEN VIA PHONE AFTER PAYING THEM HUNDREDS OF DOLLARS FOR THEIR 5 YEAR SERVICE WARRANTY. THEY HAD NO INTENTION OF FOLLOWING THROUGH WITH THEIR WARRANTY AND GAVE ME A PRO RATED REFUND ON MY WARRANTY. I AM STILL AWAITING THE PRO RATED REFUND ON MY OTHER 3 APPLIANCES, WHICH I PURCHASED ON THE SAME YEAR. THEY WERE ALL KENMORE ELITE APPLIANCES. UNBELIEVABLE. STAY AWAY FROM SEARS.

Worst service ever!!! Waited 2 weeks for a service technician, he finally showed up at 7:30 at night in a car with no tools or anything to roll out my refrigerator on, like Masonite, to prevent my floor from getting scratched. We said he needed to come back with the right stuff and he said he would be back the next day. At 8 PM the next day he called to say he wasn't coming , this was after I tried to reach him quite a few times to find out what was going on. We bought a Kenmore refrigerator and got a protection plan but we were expected to contact the service man. Now we have to wait 3 more weeks and hopefully this time get it fixed. Meanwhile we had to throw out all the food probably over $200 and be without a fridge and freezer for 5 weeks during July and august. This is a discrace and I will never buy anything from sears ever again. I wanted to leave no stars but it won't let me.

After two service repair visits my microwave still does not work. We are now going on a third. We work also......which means one of us must be home so the repair person can work on the microwave. I do believe this will be the last appliance we will purchase from Sears!