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230 W Main St Reviews
Read reviews from customers who used our services at 230 W Main St
Total reviews
86
Average Rating
4.8/5
Pleased with service!
Roger, as always, was professional, pleasant, and proficient at servicing my appliance.
Gretchen B,
Willsboro, NYWorst Service Experience
I'm sorry to say it was the WORST experience i've had to go through to get an Appliance Serviced. It took Months, "HUNDREDS" of phone calls to way toooo many Departments, and persons in the wrong department. Getting the parts delivered to me was an experience in Futility with UPS, the US Mail.. You would order 3 parts, and none would come, then order 1 and 2 would arrive. it was the worst. Hopefully I never have too have service done again.
Carol W,
Bloomingdale, NYNo show on the service
I have received paperwork suggesting that Roger had been to our home to effect service. He has not shown up nor has he shown. I will not authorize any payment at all and dispute any charges that might appear.
Mark S,
Saranac Lake, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758749854839
Still not fixed
He was in a hurry and left before fixing and now we have been waiting weeks for another tech to stop by but seems like it's not going to happen sick of this game 😡😡🤬😡
Garrett C,
Mooers, NYCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752615624212
No show
This is the fourth time I've had this scheduled and nobody has showed or if there's been an issue with your scheduling, not mine
Jon L,
Mooers Forks, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747690223386
Terrible Experience
Technician told hiring company he came to my residence and "that I wasn't home" while I was waiting by the door and took time off of work for the appointment. I called and pleaded with customer service to send him back because I was without a refrigerator for 2+ weeks… no help. Technician also forged my signature in a document regarding purchasing of parts. Terrible experience over all, will never utilize again. Still have parts for the refrigerator that need to be picked up by Sears due to technician never showing up. Would rate 0/5 stars if I could.
SG,
Chateaugay, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740445235403