987 Route 6 Reviews

Prompt and pleasant; got the job done. Well… that was what I thought!! Then the problem was in fact not solved and their AI chat bot scheduling has now TWICE arranged for a no show and each time I have to arrange to be home and I have to remove the grills and covers to have access ready. Very very frustrating. Appointment means you show up. Don’t send a bot text at 5!pm saying you won’t be there. I know you won’t be because you’re already not here all day!!

Dear Sears Customer Service Team, I am writing to express my deep frustration and disappointment with the service I have received from Sears Repair. My recent experience has been nothing short of unacceptable, and I feel compelled to bring it to your attention. I scheduled a repair for a Kenmore Elite Dryer. Not only was the appointment rescheduled without adequate notice, but I also received little to no communication from your team. When I attempted to reach out for updates, I was met with long wait times, transferred multiple times, and no verbal communication. The technician who finally arrived was either unprepared or unable to complete the repair, leaving the issue unresolved. I've been trying to contact you but once again, I have been left in the dark with no response. This experience has caused an inconvenience in the reliability and professionalism of your service department. I expected much better from a company with Sears’ reputation. I would appreciate it if someone could follow up with me directly to address this matter and explain how Sears intends to make this right.

The repair guy who finally got here was great. But having to wait 3 months to have my dryer repaired is UNEXCEPTABLE!! Getting the runaround for 3 months and taking 5 days off from work with no-shows...Shame on Sears Home Services as a company. DO NOT buy an appliance extended warranty from Sears!!!

"Jessica" was more interested in up selling a medical alert device instead of helping me get my appliance repaired

The first time he was here he was nice this time he was fresh accusatory wanted to leave because he made a mistake about waiting for something to fill up and now my water pressure for my refrigerator is lower than what it was. I would not allow him in my house again, by the way, I am now calling out another technician to come fix the pressure

Technician was a no show. My appointment was scheduled for Wednesday, February 21,2024 between 8AM-1:00pm. No communication from Sears to provide status of scheduled appointment. NOTHING! I called several times to find out where/when technician would arrive. To no avail. In plain English customer service lied continuously. Please be careful with this con company. On the phone everyone sound very nice and tell you what you want to hear- such as “technician is two stops away, etc. I cancelled my contract. Beware people!! If you are truly interested in getting more information you can call me. You have both my phone numbers.

Can't really review this company, because when I called (yesterday and today) all I get is a series of advertisements for car insurance and addiction treatment. Got angrier and angrier, to the point where I will NEVER try to use this company again.