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394 E Fairmount Ave Reviews
Read reviews from customers who used our services at 394 E Fairmount Ave
Total reviews
45
Average Rating
4.7/5
jean W,
Customer service response - Thank you for the 4-star rating,! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1762300860344
Friendly and thorough but price to fix freezer was $1800. I paid $150 and no repair was done. Need to purchase a new unit.
Sandra T,
Customer service response - We apologize for the pricing concerns with the freezer repair, Sandra. Thank you for your feedback, and we're glad the service was friendly and thorough.
Sears Home Services on 1776521702357
Incredibly unsatisfied. The technician has no-call no-showed twice now, and because the estimated repair window is 8-12, I’ve had to take both days off of work and still don’t have a working fridge. Any number that I try to call, even the local number, takes me to the AI assistant and when you ask for a representative it says they are an “AI only” company and you cannot talk to a real person. I confirmed my appointment through their automated texts twice, but when I click the link to track my technician’s arrival, the link doesn’t work. So I have no way of getting ahold of anybody to talk to about this. Worst customer experience I have ever had.
Liz S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758503951805
Bob A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1731549005057
This is the worst experience I've ever had in my life!!! Ive been treated like a number before but this place takes the cake!!!
Rachel V,
Customer service response - We apologize for the trouble you've faced, Rachel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587470445
