1300 Ulster Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
David K
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 20, 2024
James L
Customer service response - A big thank you, James, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 17, 2024
Caroline H
The service men were very nice. Came in and checked my refridgerator and found the problems and explained that I needed a new one. fixing was going to be more than it was worth as it is 12 years old. I would call them again if I have future problems with my appliances.
Customer service response - Thank you for your kind words and for trusting us with your refrigerator issue. We're here to help anytime you need us in the future.
Sears Home Services on June 13, 2024
Francesca H
Great repair service. Technician kept us informed as to arrival time and was knowledgeable, efficient, speedy, and nice. Couldn't have been better. Many thanks.
Customer service response - Thanky you for your positive feedback! We're thrilled to hear about your great experience with our technician and look forward to serving you again.
Sears Home Services on June 11, 2024
MaryAnn H
Great job by repair technician, Bryan!
Customer service response - Thank you for acknowledging Bryan's great work! We're thrilled to hear you were satisfied with our service.
Sears Home Services on May 28, 2024
Melanie P
Did a good job once they arrived (tech plus trainee). The appt. making situation w Sears needs improvement. Nothing to do w technicians. Should be able to get ball park time of arrival, too. The tech did call on his way over but Sears messaging said they would arrive 3 hours earlier and wd get in touch if they were going to be late. Just relieved they arrived at all!
Customer service response - Thank you for your feedback and I apologize for the inconvenience with the appointment scheduling process. We're working to improve communication and appreciate your patience.
Sears Home Services on May 19, 2024
Numero U
RON A is a great technician honest reliable and professional. Good to know you can trust him to get the job done right
Customer service response - Thank you for your kind words about Ron! We're glad to hear he lived up to your expectations with his reliability and professionalism.
Sears Home Services on March 28, 2024
Karen C
John was great -your technicians are good. Believe in them. it’s your bureaucracy and insurance plans that is where sears fails . If you sell a plan you should abide by the terms and not make the customer fight for what you claim is covered - when 3 different technicians say it’s unfixable, trust your employees they are in the field they know what they are doing, you undermined them and your customers with such behavior and that is not a way to build trust with your customer base
Customer service response - A big thank you, Karen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
Unknown
Customer service response - A big thank you, Unknown, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on January 30, 2024
mark L
Arrived on time and answered all my questions. When he left, my snowblower sounded like it did when I bought it years ago. I had great confidence in his work.
Customer service response - Thank you for taking the time to leave such a positive review. We are glad to hear that our technician was punctual, knowledgeable, and able to address your questions. We appreciate your business and look forward to serving you again in the future.
Sears Home Services on January 31, 2024
