Appointment Lookup
802-552-4364
1300 Ulster Ave Reviews
Read reviews from customers who used our services at 1300 Ulster Ave
Total reviews
120
Average Rating
4.3/5
STILLin the dark-- no decision on replacement or reimbursement of damaged oven that needs replacement. He should have determined what the outcome will be. He was very polite. I never signed anything you claim I did do. For 6 months they have refused to give me a replacement or coupon to replace item on the 4 year protection plan I paid for. Instead it has been 6 months of avoiding to assist the customer and making sure no payment is being done.
LIN D,
Customer service response - We apologize for the ongoing issue with your oven replacement, LIN. We appreciate your patience and feedback, and we encourage you to contact us directly to resolve this matter.
Sears Home Services on 1731549608413
The technician matt was very nice and knowledgeable but the company charging $549 to replace the pulley and rollers is CRIMINAL. Sears was my go to for appliance repair but not anymore
Jessica S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734664109098
Very disappointed ☹️
YangSun C,
Technician did not have mat to protect wood floor when moving refrigerator. Had no vacuum to clean back of refrigerator. No proper size wrench to raise legs to put cardboard under legs to move refrigerator. Flashlight weak. Kept putting wrench on wood floor, scratched floor. Did not bring in his level. We provided floor protection cardboard, wrenches, flashlight, level, vacuum. Our cardboard did not provide sufficient protection of floor. Floor scratched & indented. Perhaps his mat would have prevented that.
Barbara W,
Customer service response - We apologize for the trouble you've faced, Barbara. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781742104555
Extended warranty not worth it!
Michael P,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779064748484
Gave me a nine hour window. Never showed up. Customer service is all AI and you will never speak to a real person. They replied to this review and gave me an 800 number to call, but it's also AI and I never spoke to a real person. When you call they say every call can be scheduled today, and then they cancel. It's a scam to keep you from calling a legit company.
Rob W,
Customer service response - We apologize for the trouble you've faced, Rob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777596628143
Dishwasher broke again after the first use after repair. Pump replaced but this repair didn't work. How many weeks will have to wait this time before we can get it fixed. By the way, our repair person, Matthew was terrific and did everything he could to effect the repair
Harvey S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767325452569
JoAnn B,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1747093303626
Maureen M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1743555371687
Canceled my scheduled session without warning, and then booked me for a later date also without warning. Phone appointments all made by AI bots. When I finally spoke to a human, they told me there had been a "booking error."
Gabriela P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742181363483
