1300 Ulster Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
James N
Excellent Service Tech! Arrived right on time. Explained everything. Conscientious and friendly!
Roberta R
he did very good job
Customer service response - Thank you for your positive feedback; we're thrilled to hear you're satisfied with the job done! We look forward to serving you again in the future.
Sears Home Services on July 15, 2024
Steven G
The man was Stuck in the middle. The real problem is the protection department, not being totally clear on loopholes made no sense to fix some thing constantly(constantly leaks water inside and freezes underneath the pull out drawer) parts have been updated and the back has been replaced inside, but they say it works, just gonna throw it in the garbage and buy a new one from a different company will not be renewing the contract
LIN D
STILLin the dark-- no decision on replacement or reimbursement of damaged oven that needs replacement. He should have determined what the outcome will be. He was very polite. I never signed anything you claim I did do. For 6 months they have refused to give me a replacement or coupon to replace item on the 4 year protection plan I paid for. Instead it has been 6 months of avoiding to assist the customer and making sure no payment is being done.
Customer service response - We apologize for the ongoing issue with your oven replacement, LIN. We appreciate your patience and feedback, and we encourage you to contact us directly to resolve this matter.
Sears Home Services on November 13, 2024
Jessica S
The technician matt was very nice and knowledgeable but the company charging $549 to replace the pulley and rollers is CRIMINAL. Sears was my go to for appliance repair but not anymore
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 19, 2024
YangSun C
Very disappointed ☹️
JoAnn B
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on May 12, 2025
Maureen M
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on April 01, 2025
Gabriela P
Canceled my scheduled session without warning, and then booked me for a later date also without warning. Phone appointments all made by AI bots. When I finally spoke to a human, they told me there had been a "booking error."
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 16, 2025
Thomas D
the arrival time kept changing every couple of hours back and forth and there was no phone call that he was on his way he just showed up a hour late with no reason for the change of the arrival times I did not sign anything when he was done as your report says I did and the refrigerator is not running correctly right now so I will have to have sears send someone out to see what is wrong again
Customer service response - We apologize for the trouble you've faced, Thomas. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 20, 2025
