160 Fairview Ave Suite 134 Reviews

We waited from 9-5 for someone to show up to look at our fridge that wasn’t working. At around 5:30pm we received a message that we had been rescheduled to a time five days later. It difficult to wait five extra days when you’re without a fridge. Tried to get ahold of customer service multiple times and it’s all automated and AI assisted.

The technician was very respectful, but he didn't move my refrigerator out

We had an 8-5pm booking for our broken fridge freezer. I had waited in all day. At 3pm their call center phoned to cancel. They said the local technician blamed ‘weather’ for the cancelation - it was lightly raining. What a joke - clearly the technician couldn’t be bothered to come on a Friday afternoon. So my experience with Sears is that they are completely unreliable.

I was very unhappy with my Sears repair. From when you call for an appointment through when the technician arrives, its all about signing up for a whole home repair service. Would not use again.

This is a 3rd Sears visit for same issue: an induction burner range that flashes & shows E22 error message. None of the visits resolved the issue. Nonetheless I’ve been charged yet again (175) & my signature even was forged. That’s a lot for a repeat non resolution. Sears - if this is the same issue again & again & it isn’t resolved: reimburse me. I can’t even reach a human being to work this out sadly. This is incredibly frustrating & my stove still isn’t repaired.

Took the day off for the repair... they canceled at 1pm for 2pm service. I called and was told they would reschedule for the next day... service representative tells me 3:17pm appointment. Tech shows up at 1:30pm while I am at work!!! Oh and $80 for a part that is $9.95 on Amazon. $331 for labor.... he was here for 30 minutes ND 20 of is was using his battery powered shop vac!

We have a GE stove less than a year old, We have not been able to use or get it fixed since the week before thanksgiving, It is now Christmas and it has still not been fixed, We have taken off time to sit home waiting for repair men to show up only to find by the end of the day that they had to cancel our appointment for that day, They did show up yesterday to install a part they expected to fix the problem only to find out it didn't fix the problem, We are going through the most important time of year without a working stove and can't believe the total lack of help or concern that we are experiencing with a stove less than a year old,

Philip K came to our home on Aug 31, Sept 27, and Oct 9 to repair our 3 year old LG refrigerator that was not freezing. He diagnosed that the fridge needed a new compressor and ordered one. He set a return appointment for Sept 14 but didn't set it up correctly so we waited until the 27th for his return. He installed the new compressor on the 27th and our refrigerator worked 3 days before everything stopped working, and we lost all our food for the second time. Additionally when he was doing the repair, he did not protect our hardwood floor from the solder, so there are small burn marks all over. He asked to borrow our tools and for replacement batteries. Philip returned on Oct 9 and declared the fridge dead, and explained we would get a call in 2-5 days about next steps and compensation or a new fridge. Hours (literally 3-5) were spent last week with New Leaf (extended warranty) who sent Philip and LG. LG would not accept Philip's paperwork because it wasn't completed properly, and another service person was sent today. Today (Oct 18), a senior service provider came and said the fridge wasn't repaired correctly. He couldn't have been nicer or more knowledgable. Now, we wait for a complete overhaul of the fridge--new compressor, condenser, and system flush--scheduled for Oct 25. We haven't had use of our LG refrigerator since mid-August. Maybe it will be repaired next week. At this point, the cumulative repairs will cost nearly as much as we paid to purchase the LG refrigerator.

I requested an appointment to diagnose/repair my KitchenAid refrigerator and was confirmed for the same day between 8:00 AM and 5:00 PM. I received a text saying I would be contacted before the service person arrived. I waited all day and heard nothing. At 5:17 PM I received a call from an unknown number but I answered anyway. It was the repair person who was assigned to my request...they needed to reschedule because they were overbooked. The next available day was two weeks from today! I cannot wait that long to get my refrigerator repaired, especially with Thanksgiving in ten days. I guess I will need to look elsewhere. What a waste of a full day of waiting...