160 Fairview Ave Suite 134 Reviews

Our technician, Matthew, was excellent. He answered all of our questions and did a nice job. Our only complaint is that the company cancelled on us twice. We were without a washer for almost 4 weeks. An unreasonable amount of time, in my opinion.

The technician was great and I have nothing but good to say about him. The company's scheduling system was a nightmare though. The scheduling is all done by an AI bot and they only give an arrival window of 8am-5pm. So you're forced to take the entire day off. The 1st visit went fine, we ordered the part and scheduled a followup service. The day the part arrived in the mail, the bot closed out the work order which took the install date off the technicians schedule. So I took that day off and he obviously noshowed. I rescheduled another visit and took another day off. This time I waited until about 1pm then got a text from the scheduling AI that the technician wasn't coming and I needed to reschedule. The 3rd time he finally showed up but it was a 3rd day off for me. A colossal and unnecessary waste of time. I would've given zero stars for the scheduling if I could. The technician however I'd give 5 stars.

Awful - Jessie was great and so helpful but outside that it’s impossible to reach a human because the whole platform and customer service is AI slop. After sending 2 parts that failed our washing machine still doesn’t work after nearly 6 weeks of back and forth. Don’t recommend Sears!

Had an appointment with them and they never showed up and never called. Do not recommend. Do not call them. They are terrible.

DO NOT use them. They don't show up on time and you can only chat with a bot who, of course,is of no help. The worst.

Technician was absolutely terrific!! Sears service SUCKS and I cannot say enough awful things about them

The first scheduled appointment was a no show, no call nor no email/text. Second time you sent a guy that really didn't know that much about gas stoves.

Three appointments and my washer still isn’t working. They don’t carry parts in their trucks and they don’t seem to be knowledgeable in the repair field. My service agreement is farmed out from Sears to a company called Cinch and they don’t answer the phone when the technician is trying to get a hold of them. Very disappointed

The guy that came was good but ur completely suck u told me in text he would be here at 845-915 am not 152 pm I lost a whole days pay waiting and im not paying

Maybe a good eventual diagnosis..? My fridge still doesn't work. He took the cover apart and put it back together with no new parts or improvements. The fridge did not work when he called the job done. $150 for nothing. The tech had no parts for the job with him, and no tools so he had to borrow ours. Phil tried to overcharge us nearly $650 for a damper motor. I expected much more professional and honest service from Sears. UPDATE 08/18/2025 We had a real repair person take a look and it was a piece of ice stuck in the baffle so the control motor couldn't operate. $45 repair. Phil from Sears tried to charge me $650 for a part and labor that I never needed. He did charge me $150 for his inaccurate diagnosis, unneeded parts, overpriced labor, and bad attitude. I highly recommend going elsewhere for your appliance servicing needs.