Appointment Lookup
802-552-4364
160 Fairview Ave Suite 134 Reviews
Read reviews from customers who used our services at 160 Fairview Ave Suite 134
Total reviews
143
Average Rating
4.3/5
So my tech was great , but my experience was horrible. The fact that you guys canceled 2 different times for 2 weeks after I waited 8 hours 2 different times is unheard of and unacceptable.
Susan L,
Customer service response - We're sorry for the inconvenience and multiple cancellations, Susan. Thank you for your feedback, and we'll work on improving our scheduling system.
Sears Home Services on 1761266941564
Our technician, Matthew, was excellent. He answered all of our questions and did a nice job. Our only complaint is that the company cancelled on us twice. We were without a washer for almost 4 weeks. An unreasonable amount of time, in my opinion.
Karen L,
Customer service response - We apologize for the cancellations and inconvenience, Karen. We're glad Matthew provided excellent service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1751867365083
The technician was great and I have nothing but good to say about him. The company's scheduling system was a nightmare though. The scheduling is all done by an AI bot and they only give an arrival window of 8am-5pm. So you're forced to take the entire day off. The 1st visit went fine, we ordered the part and scheduled a followup service. The day the part arrived in the mail, the bot closed out the work order which took the install date off the technicians schedule. So I took that day off and he obviously noshowed. I rescheduled another visit and took another day off. This time I waited until about 1pm then got a text from the scheduling AI that the technician wasn't coming and I needed to reschedule. The 3rd time he finally showed up but it was a 3rd day off for me. A colossal and unnecessary waste of time. I would've given zero stars for the scheduling if I could. The technician however I'd give 5 stars.
Gary T,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738217599405
Awful - Jessie was great and so helpful but outside that it’s impossible to reach a human because the whole platform and customer service is AI slop. After sending 2 parts that failed our washing machine still doesn’t work after nearly 6 weeks of back and forth. Don’t recommend Sears!
Megan B,
Customer service response - We apologize for the trouble you've faced, Megan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780879289613
Had an appointment with them and they never showed up and never called. Do not recommend. Do not call them. They are terrible.
Brian B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780445602574
DO NOT use them. They don't show up on time and you can only chat with a bot who, of course,is of no help. The worst.
gary A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545431724
Technician was absolutely terrific!! Sears service SUCKS and I cannot say enough awful things about them
Peter N,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776040754288
The first scheduled appointment was a no show, no call nor no email/text. Second time you sent a guy that really didn't know that much about gas stoves.
John C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765510175629
Three appointments and my washer still isn’t working. They don’t carry parts in their trucks and they don’t seem to be knowledgeable in the repair field. My service agreement is farmed out from Sears to a company called Cinch and they don’t answer the phone when the technician is trying to get a hold of them. Very disappointed
Kim P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641091
The guy that came was good but ur completely suck u told me in text he would be here at 845-915 am not 152 pm I lost a whole days pay waiting and im not paying
ryan C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758845612099
